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VRBO - Dishonest Landload Avoid 70018
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| Link ID |
137
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| Title |
VRBO - Dishonest Landload Avoid 70018 |
| Web Address |
http://vrbo.com/70018 |
| Complaint |
We put down a $1000 deposit 11 months before we were to arrive. 30 days prior to the arrival I contact Matt Smith to settle the final balance - which was to be put on my credit card. The card was reject due to the cc question of a suspicious charge - rather than calling or emailing us they sent us a snail mail letter - 10 days before our arrival that the card had been declined and they are renting to another party - and keeping the $1000 deposit. Needless to say when I called the credit card co they released the money -but it was too late.
We had to scramble to find another home to stay in -as we had a wedding to go to and had already book the flights.
We ended up in a much nicer property - but for more money.
VRBO was somewhat helpful - but not in getting my deposit back - the Credit card co reimbursed me after reviewing the letters and contract. Found out that you should always use an American Express card - they will always back the card holder in cases of disputes. |
| Geographic Category |
United States > Hawaii |
| Keywords |
70018 Lanikai VRBO |
| Date |
Jul 19, 2009 |
| Reported By |
Don Cameron |
| Email |
send email to Don Cameron
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