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Unnecessary stress
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| Link ID |
314
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| Title |
Unnecessary stress |
| Web Address |
http://www.vrbo.com/298619 |
| Complaint |
They took a $500 deposit but would not provide an inventory list of what was at the house and said they did not provide invoices when we asked for one. They then withheld our deposit without giving us a reason and only responded to me (20 days later) after several calls and emails to ask where it was. They then wrongfully accused us of theft and damage to the property but refused to provide us with any evidence to back this up, would not tell us what items were missing nor give us the costs to these items. Fianlly they refunded most of what they owed us (minus $90) 28 days later after we contacted our credit card company to lodge a complaint. they still owe us $90 and we will have to go to small claims to try and get this money back. Overall it was a stressful experience and a real insult to be accused of these actions, they still have not apologised to us. |
| Geographic Category |
United States
Canada
Europe > England |
| Keywords |
bad vacation rental experience vacation rental in San Marcos vacation rental nightmare |
| Date |
Sep 9, 2010 |
| Reported By |
Robin |
| Email |
send email to Robin
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