| Complaint |
From 1200 miles away, I relied on Peggy Gray's description of a non-smoking, all re-done "cottage" rental. I failed to check references and it didn't occur to me that her refusal to take credit cards could be a warning. We found the property overgrown with knee-deep weeds and very, very old. The outside is damaged and rusty. The inside has some recent, bargain furnishings and curtains. The place smells, to us, of cats and cigarettes, though she assured me it was a non-smoker. We're senior citizens, and smoke free is paramount to health. The linens on the "queen size" bed were dubious and the bed was very, very lumpy and springs were sprung. When we lay on bed, our heads dipped far below level of our feet. Peggy was cold and unconcerned. Offered, angrily, to buy a bed. I asked when and she said she had no idea. She had an excuse for everything, said other people found the place acceptable and refused to discuss a refund of any sort. We were in her property for ten minutes, touched nothing, and ended up without a vacation. This lady seems totally unconcerned with customer's needs. She published a flurry of email at BBB from her realtor and some other renter, saying it proves her place is nice. I advise extreme caution. EXTREME CAUTION. There are lots of rentals to choose from. I should have been more careful. |
