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Sun N Fun Vacation Homes exploits and misleads pet owners
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| Link ID |
114
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| Title |
Sun N Fun Vacation Homes exploits and misleads pet owners |
| Web Address |
http://www.sunnfunusa.com |
| Complaint |
This company who claims to be pet friendly charged my credit card $300.00 the week after we left the home.
They said they had to have the carpets shampooed after we left due to stains. This is completely false. We vacuumed the home ourselves the morning we left and made sure it was clean. Additionally, we wiped our dogs feet with OUR towels that we brough from home each time they entered the home. We also put a large tarp down in the area our dogs stayed so that potential dirt would not get on the floor. We also found old carpet scraps in the garage that we laid at the back door to wipe our feet on.
They also claimed they had to power wash the back patio due to mud. Every morning before we woke up the sprinklers came on in the back yard making the yard very muddy. Additionally the back yard had very little actual grass. How could mud be avoided. Also in the middle of the week the pool man came and merely had to hose down the patio to clean off any dirt/mud. When he did this, it created even more mud in the back yard. Power washing not necessary to clean the back patio as stated by Ed and Rachael Ellis (owners). The home needed power washing BEFORE we arrived at the home. There was mold all around the outside of the home.
We also asked them on the phone before we stayed at the home if the yard was completely fenced. As we found out when we arrived, this was competely untrue. There was a white prefabricated fence on the sides and front of the yard, but the back of the yard only had a bobwire fence that was NOT attached to the side fence. There were large gaps on the back sides and on the bottom of the fence where our dogs could escape. The back of the yard was overgrown with weeds and bushes that had barbs that got stuck in our dogs fur.
On the day we arrived we questioned Ed about the fence and he said "It is what it is." He did not even offer us another home, nor did he disclose any of the info about the lack of fence when I asked him about it the day I called to book the home.
We left the home in excellent condition but they claim to have photos of the supposed damages. They have yet to provide us with the photos.
We will NEVER rent a home from Sun N Fun Vacation Homes owned by Ed & Rachael Ellis. |
| Geographic Category |
United States
United States > Florida |
| Keywords |
Ed Ellis Rachael Ellis www.sunnfunusa.com Sun N Fun Vacation Homes Pet Friendly Vacation homes disney vacation homes |
| Date |
Apr 8, 2009 |
| Reported By |
Ford |
| Email |
send email to Ford
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