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Refusal to refund Deposit and General State of Property
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| Link ID |
339
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| Title |
Refusal to refund Deposit and General State of Property |
| Web Address |
http://www.holiday-rentals.co.uk/Spain/Costa-Tropical--Lecrin-Valley/holiday-villa-Almunecar/ |
| Complaint |
On arrival the villa appeared to need a clean and a good air.
We were showed around the rooms and many of them had large windows with thin curtains. We therefore tried the shutter - which did not work and the owner tried to repair it in front of us.
Throughout our stay, there were cockroaches in the bathrooms and a smell of sewage coming from the bathroom plugs. The water in the showers was not hot. The bedding and cushions were musty and did not feel clean. The facilities in the kitchen were inadequate for group cooking. The sun umbrellas were not stable and neither were the the large statues on the terrace which nearly fell over on one occasion onto the ground below - this could have caused a serious accident. The owner advertised a path leading straight to the beach (for the "adventurous"). I am adventurous and a keen walker but this path did not even exist. There was no evidence of any path being there - only very dense shrubbery that I could not cut through.
Our party was a sensible one of 6-8 as one stayed only part of the week. We were there to celebrate a special 40ieth birthday. We all speak some Spanish and have been to Spain regularly.
The villa was a big disappointment as it failed to meet our expectations.
IN ADDITION:
The owner refused to return our deposit. He cited spurious reasons saying that it was us that had broken a shutter and that we had soiled the linen.
Infact, we washed all the linen before we left and many of the shutters were not working on our arrival.
he has declined to provide receipts of the repairs that he said were needed after our stay.
It is curious that the repairs come to exactly 400 Euro - the exact amount of our deposit. |
| Geographic Category |
Europe
Europe > Spain |
| Keywords |
Secluded villa cotobro HomeAway Holiday Rentals holiday-rentals Holiday Villa Almunecar "Sun Sea and Stars" in La Herradura |
| Date |
Nov 22, 2010 |
| Reported By |
Maryyum |
| Email |
send email to Maryyum
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