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Place was filthy and customer service-"I'm sorry to hear that"
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| Link ID |
174
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| Title |
Place was filthy and customer service-"I'm sorry to hear that" |
| Web Address |
http://www.sunrealtync.com |
| Complaint |
Being from Nebraska, a land-locked state, I had high hopes for my family reunion at Kitty Hawk, NC in September 2009. We rented a between roads house and another group of family members rented a house right on the beach. We paid $871, including a $100 fee because one of my family members staying with us needed to bring their dog. The process of renting was very easy and all done over the phone. I did not want the rental insurance figuring if we didn't go then, we weren't going. When my lease came through on e-mail, they had charged me for the rental insurance. I called and they reversed the charges. My new lease said I had a credit of $44.16 and was dated 7/29/09. I kind of forgot about the credit until we got down to Kitty Hawk for our trip. I was given the paperwork and keys after 4 pm (so the unit could be cleaned) and went to check it out. When we got there, there was a old, dirty coffee cup in one of the bedrooms and a used kleenex on the floor of another. Later on, we opened the dishwasher and it was filled with DIRTY dishes. We had paid $100 to have the dog with us but the grounds were not kept up and the poor dog got a bunch of burrs stuck in his foot pads within 5 minutes. We toughed it out, cleaned it ourselves and bought all paper and plastic since we didn't trust what was provided. Two days later my sister was sweeping up the kitchen and found a prescription medication on the floor. She was very upset since we had my 3 year old staying with us and the dog, which either of them could have swallowed it and been harmed. She was so upset that she called Sun Realty. They were pleasant on the phone but that was it. They did not ever call us again or stop by for the remainder of the stay. The next day, my sister was looking under the bed in the room and found a chewed up, used TAMPON and two pairs of chewed up ladies underwear. Luckily, my husband, son and I had to leave so we were out of there. When my sister returned the keys that Saturday, she brought a list of all of our complaints, plus ziploc bags of the evidence. She left hers and my phone numbers and e-mail addresses. She also inquired about my refund and they said the check was in the mail. By Tuesday of the following week, I had no check and was starting to fume since really I had been waiting since 7/29/09, over 2 months. I called the local Kitty Hawk office and talked to the assistant manager about our experience. He was cordial and told me he would make sure the housekeeper did not get paid for that week. Gee, thanks. I inquired again about my refund, he said he would call accounting after we hung up the phone. The following week, still no refund. I still had my old lease (that said $44.16 on it) so I e-mailed the address and wrote them an e-mail saying I was still waiting for the money and was not impressed with the customer service. I got a return e-mail a day later saying that a check will be mailed this Friday but it would be in the amount of $36.76 with no explanation of why, "Thank you and have a great day". Unbelievable, I think I could have lived with some of that disgusting mess if they seemed apologetic or helpful. Never again....I'll stay in a hotel where where at least it appears clean. |
| Geographic Category |
United States > North Carolina |
| Keywords |
beach rental kitty hawk sun realty |
| Date |
Oct 9, 2009 |
| Reported By |
Danielle Schwab |
| Email |
send email to Danielle Schwab
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