Movie House Vacation Rental

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Vacation Rental .org

Movie House Vacation Rental
Link ID	40
Title	Movie House Vacation Rental
Web Address	http://www.moviehousevacationrental.com/
Complaint	We contacted the number listed to reserve a house in Las Vegas, Nevada. The problem started immediately. They quoted us a price of $496 including the $100 non refundable cleaning deposit. After the receipt of the payment they told us the price did not include the cleaning deposit and that we had to send them an additional $500 deposit plus 100 cleaning. We had not choice as the reservation was not cancellable. They refused to take any credit cards or PayPal. They called us the night before and advised us that they had double booked the home we were in and they wanted to move us further from the strip. We agreed so long as we were not charged any extra and asked them to shut the pool heater off because we did not want to pay any extra. They agreed. When we arrive our code did not work. After resolving that issue the garage door closure had exploded all over the floor, the wall and the garage floor leaving a nasty grease odor. Additionally the house was 85 degrees and the cooler was not working. The owner arrived at MIDNIGHT unannounced looked at all the grease but did not even bother to clean it up. Then he was rude about fixing the AC unit. We were left to clean up their mess. When we left we cleaned the house and left it in better shape then it was when we arrive. They have advised me that they are holding by $500 deposit because the pool heater was on too high. They left the pool heater on, not us. Not one of us their touched it or even knows where to look. We had no lease agreement in reference to a pool because we did not rent a property with a pool they moved us because of an error on their part. Moreover, WE NEVER touched it. There is a lot more to this but you asked for brief.
Geographic Category	United States United States > Nevada
Keywords	movie house vacation rental vacation property las vegas
Date	Jun 4, 2008
Reported By	Justin Krauss
Email	send email to Justin Krauss
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Average Registered User Rating: 5.00 5.00 (out of 5)
Number of review: 1 Reviews

Review by newyorker (date: 03-Nov-2008)
Subject: Rude and inept vacation rental company
Comment: DO NOT RENT THESE PROPERTIES!!! I booked this property sometime last year and immediately left a number of scathing reviews on YAHOO! travel. There were SO many bad reviews, YAHOO! removed the listing entirely. I recently did a quick search, out of curiosity, to see if this company was still in business. To no surprise, the only review I found was a negative one on this site. The owners are rude, inept and offer almost no customer service whatsoever. Once I sent over the deposit and partial payment, speaking with any of the staff was a total headache. Utter rudeness and utter attitude. When I mail or FedEx payments via check I expect confirmation upon receipt. This, as a small example, was far too much to ask. I had to call to make sure the reservations were booked and things were set. Good thing I did as well, because the weekend before I was to get there, I called the manager ti find he had the wrong date in his calendar. This was proved by his utter surprise when I re-confirmed the date I'd be checking in. By the time you check in, all you will want to do is tell the property managers off, however, there is a clause in the leasing agreement that affords them the right to break or change your reservation whenever they deem fit (as the other poster on this site referenced.) The house (I rented the movie house) is small and misrepresented on the site. I assume the other properties are as well. It is too far from the strip to make the savings over a regular hotel worth it (again, represented incorrectly on the site). Find another place to stay!
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