| Complaint |
We rented this house immediately after the owner used it. Vineyard rental procedure is to vacate by 10 am, leave a house broom clean, and to clear out all personal items, including food. We found the kitchen dirty and the refrigerator full of food. We called the rental agency to find out if we had perhaps arrived before the cleaning people were able to get in. Shortly thereafter, the owner called to say that they had still been there when the cleaning people arrived, and that in their haste to make the ferry, had left some things undone. He said he hoped we would find his leftover food "a convenience." We spent an hour cleaning out the food, emptying at least 30 bottles, and wiping out the refrigerator, in addition to cleaning the rest of the kitchen, mopping all tile floors, and vacuuming. Only two food items were new and unopened. Mr. Rosen did not offer to send in a cleaning crew, and refuses a monetary concession for leaving the place dirty. The rental agency says that normally they would send in a crew immediately for a fee of $150, but the rental agent was out of town at the time. Mr. Rosen will not reimburse us $150 for our time spent cleaning up his mess. He insists he has done this numerous times, that the leftover food is "a convenience" for the next people, and that we are too exacting. We just know we don't want to have to clean up after the previous tenants when we take over a vacation rental. And this was the owners. In addition to these problems, we found the house smelled of mildew, needed a serious deep cleaning, and was generally shabby and in need of updating. The closets were filthy and cluttered as were the kitchen cupboards, nightstand drawers were full of personal items, the quilts on the beds were musty and dirty, there were cobwebs along the ceiling, and it was filthy behind the furniture. |
