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Manager - Long Realty Green Valley Rentals
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| Link ID |
36
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| Title |
Manager - Long Realty Green Valley Rentals |
| Web Address |
http://www.gvrentalsaz.com |
| Complaint |
Rental agency withheld depost for cleaning when infact the Villa was cleaner than first arrived 6 months ago. Rental agency will not return my calls. I paid $300 REFUNDAL deposit and $100 NON refundable cleaning deposit.
Letter sent from Bob Edwards to Logn Realty Green Valley Rentals:
May 9, 2008
Miss Fletcher
I received your letter today with the added item list. I was about to let this matter go and chock it up to a unprofessional rental service needing carpets cleaned as the property was put up for sale after I left. But now you have slandered me with this new list of LIES. I plan on suing you personally and your company for those slanderous remarks. I DON'T care how much it costs or how long it takes!
Item 1 and item 2 bloody towels and or feces in the towels. This would be difficult since I brought 5 of my own bath towels and only used kitchen dishcloths. I NEVER used the house towels. Any one that knows me that I would never do this. Yes, and only time there was blood during my lease period was in Sailerno Italy in Dec when I cut my self shaving.
Item 3 chipped mugs. These items came pre chipped and Pre stained I might add.
During my stay in at this premise, I had several friends over who are respected people in Green Valley, one who is a retired Actress and local politician. She will attest to the conditions of the dishes and the premise.
Are you sure someone did not enter this premise after I left? You were made aware that most any house key, including my own would unlock those old doors. You can only be making up these LIES to protect your company's reputation, something I am learning is not that great to begin with. If I had known what you were really like, I would NEVER have leased with you. Maybe I can find ways to help others from being accused of placing feces in towels and taken advantaged of! I feel sorry for the very old people that use your service, bet you really stick it to them and get away with it! Now I know why there are web sites like Watchdog. They probably booked through you.
I hope you kept the towels for possible blood and feces DNA tests. You are going to need them!
I have currently 2 private parties and 1 rental agency that will supply letters describing how I have left premises after long term rentals, two on the Big Island and one in Mexico.
I cannot believe Realty would make up these lies about blood and feces.
I will see you in court for a full refund of my deposit and the full refund the 6 months of rental payments! Oh yes, and all legal fees! Maybe Ill win, maybe I will loose but you can be guaranteed , I will be there!
Robert A. Edwards |
| Geographic Category |
United States > Arizona |
| Keywords |
GREEN VALLEY RENTALS Arizona vacation rentals Long Realty |
| Date |
Apr 19, 2008 |
| Reported By |
Bob Edwards |
| Email |
send email to Bob Edwards
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Response To This Complaint:
April 30, 2008
Re: Security Deposit on 457B Penasco, Green Valley, AZ
Dear Mr. Edwards:
On 4/11/08 we sent a refund to you in the amount of $142.00. This amount was determined by deducting the carpet cleaning charges of $108 from your original security deposit of $250.00. This deduction was made due to the unusual amount of cleaning that was required to bring the carpet back to the condition it was in when you arrived. It took the cleaning company not one, but three cleanings to get the dirt and stains out from your stay.
Although this is the only item that was charged to you, there were extra cleaning and replacement charges incurred by the owner due to the following circumstances in the apartment once you vacated:
Bloody sheets, pillows and towels as well as several other items with blood on them
Feces on several towels
Chipped mugs and dishes
Shower curtain and liner stained
In view of the overall effort required to restore the property to its condition prior to your visit, we feel that your refund of $142.00 is quite generous and consider the matter closed.
You were given a form on which to report immediately upon your arrival any items in the unit that needed maintenance or attention. You turned in a list, but you did so on April 4 as you checked out, so we were given no opportunity to correct these early in your stay. However, regardless of the time these were submitted, the list of items had no correlation with the items requiring replacement or heavy duty cleaning.
Sincerely,
Cindy Fletcher
Long Realty Green Valley Rentals
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