Large Georgian Apartment

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Large Georgian Apartment
Link ID	10
Title	Large Georgian Apartment
Web Address	http://www.edlets.com
Complaint	My family of seven will be visiting Edinburgh this Thanksgiving and we booked a self-catered apartment using the Edlets self-catered apartments website, only to learn - the hard way - that their deposit and refund policies are really draconian and their staff inflexible. I booked the "Large Georgian Apartment" in August and then contacted Edlets in September to ask if our stay could be extended. Edlets could not accommodate us, so I canceled the reservation and booked another apartment. Edlets has refused to refund my $237 deposit, despite a two-month lead time on the cancellation. This policy was not on the confirmation I received from Edlets, and the "Hire Agreement" I signed stated that a refund would be given if the apartment were successfully rebooked. (After some digging, I was finally able to find "no refunds" under terms and conditions on their website.) Edlets staff have not only been uncompromising, they appear to be inexperienced with international guests - during the dispute I received a phone call at 6:30am on a Saturday morning! Definitely an unpleasant experience with Edlets self-catered apartments prior to our Scotland holiday.
Geographic Category	Europe
Keywords	edlets non-refundable edinburgh self-catered apartment
Date	Oct 2, 2007
Reported By	ACurtis
Email	send email to ACurtis
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