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Gatlinburg, TN
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| Link ID |
261
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| Title |
Gatlinburg, TN |
| Web Address |
www.aboutthesmokies.com |
| Complaint |
Website information inaccurate including daily rates and cancellation policy. After notifying the company 22 days prior that we may have to cancel our reservation due to unforseen circumstances we were instructed that they would put the cabin back open for availability and if someone rented it we would be refunded our money less the $50 reservation fee. We were told if we chose to let them list the cabin online again we would forfeit our reservation completely and take the chance on someone else renting the cabin. After 12 days we checked their website to see if the cabin was available and it was not. We called and spoke with a gentleman named Mike who was very rude and unprofessional. He stated that we had nothing in writing that could prove anything and they were only offering to relist it online out of the kindness of their heart. He then make the statement that even if someone had re-rented it, we would still be liable until the day that customer checked in (their cancellation would result in it being still or obligation). At this point we had paid $351.97 towards the rental for a 4 day stay. He got very angry when I asked questions and at one point told me to "shut up". He then passed the phone to a lady named Denise (who I'm assuming may have been his wife). She was very ugly and said she would hang up on me if I didn't let her talk. In actuality Mike and Denise wanted to do ALL of the talking. I pointed out to her that it was wrong to make someone forfeit their stay especially when they had promised to relist the property and they never did, therefore it never had the opportunity to be re-reviewed as available. She then told me that we could reinstate the original reservation which is something Mike insisted we would not be able to do once we confirmed with him that we wanted to cancel. To top it all off, after googling this company they have an F rating with the BBB and have had multiple complaints from unsatisfied customers such as us. In my opinion these people are very unprofessional and have no business being in the business that they are in.... or at least they need to learn some manners in hospitality and need to take a class or TWO in professionalism! |
| Geographic Category |
United States
United States > Tennessee |
| Keywords |
reviews about the smokies cabin rental and chalets unsatisfied customers complaints |
| Date |
Jun 7, 2010 |
| Reported By |
Anonymous |
| Email |
send email to Anonymous
|
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