| Complaint |
The owner of the premises was extremely rude, did not show up for final inspection (noone did), later sent awful emails making false accusations and charging fees that do not appear on the written contract, refuses to return my cash deposit. Ms. Lopategui also makes false adverisements saying on her website that it is new, remodeled, and is a luxury stay. It is false. The air conditioning was weak, the walls were not painted as in the pictures, the electricity went out twice and noone would come after several requests for assistance, the cold water was out, the dryer did not work as well as other appliances. The owner would not come in to fix any problems. She was very rude. Overall, an awful vacation. |
