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Vacation Rental Complaints
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1. Deposit refund never happened


We rented this home for the entire month of August. We requested the return of our rental deposit a few weeks into September. We did not receive any communication back from the owner.

It's now October and we have had no communication from the property owner.
Category:   United States > Wisconsin
United States

Date Added: Oct 6, 2009
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2. Frank Lloyd Wright - Not even close...


The write-up expressed a Frank Lloyd Wright inspired home. The pictures and description were inviting. The owner asked to speak to me directly which I usually take as a sign or an assurance for both parties. I used google Earth to look over the neighborhood--quite nice--minutes away from Lake Michigan. I sent $700 for the 4/br, 4/b home as the weekend rental fee--although now the site posts a lesser amount for the number in our party. This fee included the customary $100 cleaning fee--there were five in our party. We were shocked and dismayed upon our arrival. The house smelled of dusty old books and never getting thoroughly cleaned. The cement concrete entryway was cracked and broken in many places. All the furniture had tired old cushions--many dirty and threadbare--there was popcorn between the cushions on the couch!

The owner was rushing around putting old tired sheets on the two twin (camp-type) mattresses. He was vacuuming the old dirty carpeting. He moved to his room -- Yes, an owner occupied home! He swept stuff off the counters and pulled mismatched linens out of a hodgepodge collection. Towels were questionable. Each bedroom had beds that had been there for many years. The king had a piece of plywood between the mattresses--ugh. The window treatments were off the tracks, cracked and broken, mismatched, and all were dirty.

The kitchen was atrocious. All his personal items filled the refrigerator. The sink was left dirty, the sprayer attachment broken, and the sponge was filty. Every cabinet was filled with items that were either dirty or unusable. (We went out and bought disposables).The built-in ovens were throw backs to the 60's. A pile of wood (under a giant tarp) left on the carport for a fire if we wanted to make one--no kindling, starters or wood in the house-hmmm. Floors dirty, old mismatched furniture touted as "antiques."

So, imagine a tired old home. Windows with broken seals that result in a cloudy view of the world inside and out. This bordered on a horder house--filled with stuff. No directions or welcome packet explaining the heating--no cell phone in which to contact the owner--no local info for anything--This was such a disappointment for all of us.

My attempts at a refund from the owner have gone unanswered and the listing company unresponsive. We really got stung on this one. What a disappointment.
Category:   United States
United States > Wisconsin

Date Added: Apr 14, 2010
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3. Vacation Home Scam


I was seeking a vacation home and received a response from a person claiming was the owner. I contacted the owner and they know nothing of it. They mentioned that the home is for sale and thats how this person was able to have pictures of the house.
Category:   United States > Wisconsin
United States > Florida

Date Added: Apr 29, 2011
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