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Vacation Rental Complaints

BEWARE: Playa Beach Bahay was a TERRIBLE experience!

We rented this property for a week in September 2010. From looking at their website, we knew this would not be the most luxurious beach house, but in reality it was not even close to acceptable. Here are just a few of the issues that we had.

First off, there is no concrete under the house where you park your cars and the sand was muddy. The neighbors said that we were the first people that they know of that didn't get their cars stuck. When we arrived, the A/C had been shut off and it took almost 15 hours for the house to cool down. It was so excessive that we had to go buy a fan to sleep.

Two days into our trip, there was a rain storm and that is where the house took a turn for the worst. We had two roof leaks that leaked water on one of the beds. There was clear water damage that was already existing so we knew that this wasn't a new issue. In addition, there were 5 windows that were leaking water, a pool of water that leaked through the back door, and a window that wasn't sealed and the wind howled through. The owners sent a roof repair man out to the house who did nothing to resolve the issue.

A second phone call and corresponding voicemail to the owner was left unanswered. We had requested a partial refund, but they have yet to answer that phone call / voicemail either.

Here is a more complete list of the rest of our issues:
Front Door was difficult to open/close
Roof leaks water (x2)
Patio Door leaks water
Windows leaked water (x5)
Window leaked air (Whistled)
Dish Washer didn't work
Washing Machine was very dirty
Bed Sheets had holes in them (2 tops)
Pillow had mold on it
Trashcan broken
Shower door didn't stay closed
No remote for DVD player
Screw sticking out of the wall upstairs (Hazard)
A/C vent covers missing
Bar lights were burnt out & plastic broken
No decent place to park cars
A/C was turned off when we arrived

Category:

United States > Texas

Date Added: Sep 14, 2010

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Washer/dryer not provided, refund promised for third month not paid

We were told there was a front loader LG washer and dryer (e-mail communication October 11, 2009). Upon arrival we were told there had been a mistake and the washer and dryer would be installed at another date. The date continued to be postponed, as did the housekeeping that was to be provided every two weeks. We arrived January 4 and did not see the housekeeper until February 11. We were scheduled to stay January through March. In February the owner decided not to install the washer/dryer, probably because of a plumbing problem the plumber mentioned when he came to handle our problem, but stated in an e-mail (February 5, 2010) that she would refund $1300 for the month of March. She confirmed this again in an e-mail February 12 and stated that the refund would be paid after we left through Paypal. This did not happen. When we tried to check on this we received an e-mail on March 13 stating that we would not be getting a refund and that she had no obligation to do so. She continued by stating that having dealt with the courts in the area (as a paralegal) she was confident she would prevail. Our only option is small claims court which would require trips to Texas and, upon a judgement in our favor, would also require us to collect the money from this owner. This hardly seems likely since she did not pay the refund she had promised in the e-mail communications which she had previously indicated would stand up in court as a contract.

Category:

United States
United States > Texas

Date Added: May 18, 2011

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Unwanted vacation rental next door

We love visitors to Austin, but we don't want a hotel next door to us. You are probably very nice, decent people, but we don't know you, and others who have stayed next door have not been so nice. Please visit one of the wonderful local hotels in Austin or a legitimate bed and breakfast, where the site has been inspected for safety. There was a bad fire at the house in 2010 in which a 5-year-old barely escaped. There has also been a major gas leak and other incidents.

Category:

United States
United States > Texas

Date Added: May 18, 2011

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