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Top > United States > Nevada 
| Vacation Rental Complaints |
| 2. |
Manager Rented property to someone else, withheld $100 refund
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I rented a home from Vacaton Home Rentals (for 7/20/2007, secured it using a credit card. Before arriving to location, at the airport getting ready to get on the plane, I was informed that the home was rented, they did not expect US (a basketball team) until 7/21. The manager (Rod) said it was their mistake and they would put us up in another rental for the night, the move us the next day. Rod never went with us to the house, just gaved me the access code, (it was late in the morning Vegas time about 12:30 am) The house was not ready for occupancy and had roaches, a hole in the wall, the rug was dirty, the daybed was on the side, some blinds were torn. I called Rod immediatly to complain and let him know this was unaccetable. I was told that house in vegas have roaches. LOL. I then drove to the property I had requested and found people were in the home. I then decided to take the team, 8 boys and check into the Las Vegas Hilton for the night. I called the next day 7/21 and let them know how I felt and wanted a refund. I was told they would have the original property ready at 3. I had to call them around 3:30, of course they did not call me. I was told that he would have to put us in another house, I said no, you are in breach of contract, just give me my money back. I paid $2285. He agreed. I picked up the money, a cashiers check, for $2185, that was stuck in the door of the office. The information inside, was the credit card authorization form, that listed all the fees i was charged, and written in pen, a new fee of $100 for meeting us at the office late. LOL, LOL.
I had been in contact with this guy from the time I filled out the lease information until the time I stepped on the plane, he was informed that I would be coming in late, NO WHERE and AT NO TIME, did he ever MENTIONED a fee for meeting late. THEY are incredable. I have requested the $100.00 back. A basketball team does not have money. Plus we had to go above the budget when I had to get the boys rooms permanently at the LAS Vegas Hilton.
I was told; " You should be happy you got a refund"
Date Added: Jul 31, 2007
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| 6. |
Vegas Luxury Rental
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Scammer at llxryfurnishapt1@aol.com replied after I saw his ad on craigslist. In the email:
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Thanks for your interest in our property, your dates happens to fall within our special discount period and comes available at a daily rates of $320 per night which does include all utilities , cleaning fee and tax.. The total rates for 4 nights would be $1280, deposit is needed to hold dates though . We do have proposals coming for dates affecting yours so you would have to respond ASAP. The house is located at 7472 Cherry Orchard Street, Las Vegas NV 89123. You are fully self sufficient here and the house comes with a full kitchen, daily cleaning services, pool. The house is just 10mins from the air strip. we offer free parking {garage}, airport shuttle, though this is subject to confirmation on your arrival dates from us, your travel details has to be filled on the forms for us to log you in. let us know via email if you are ready to hold those dates so we can have the booking forms sent to you.
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The pictures he sent did not match the images from Google Earth at the same address. He also sent a follow-up email about contacting Gary Gilford, the current renter, about the home. A quick lookup on google about Gary Gilford brought me to this site.
Date Added: Mar 20, 2009
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| 8. |
Dont Rent Quail Avenue, LV property from Charles Wiebe, Astoria Estates
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UPDATE #2:
Since my last update I have found Charles Wiebe has had several complaints at the BBB. Before renting please check the NV Better Business Bureau at http://southernnevada.bbb.org/checkbusinesscharity.asp
Please type in Charles Wiebe's name.
You will see he received a F rating and most of his complaints are for not returning deposits.
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UPDATE #1:
Since first posting this, I have had several people contacting me with the same type of issues. In addition, he advertises under several websites and names so I have tried to add them. I encourage all those scammed by any of his companies to post to this website in order to save others from his shady business practices.
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When we arrived at this home there was an RV in the private gated parking . The rental owners lived in the RV on the property and worked out of the back room and garage of the main rental home calling it their office. They also use the restroom in the laundry facilities of the main home when in their office. They never mentioned this in our communications.
In addition, they come in and out of the back yard whenever they want unannounced.Talk about creepy! Having strange men in the home and in your yard when you have your family and young children in the pool. They had no respect for privacy and were in our business unannounced whenever they wanted.
In addition, the second house had no curtains whatsoever and we had to ask them to hang something so the women could change comfortably. It is obvious that they live out of both homes, especially the second smaller house.
In addition, Astoria Estates (Charles Wiebe), said their partner Wish List Las Vegas (Jay), were wedding planners so we hired them for that. We ended up doing everything ourselves. Things they promised and were in the contract, were mysteriously canceled or unavailable two days before the wedding. It didn't seem that these Jokers had ever been to a wedding before, let alone planned one. In addition, they made us shut the wedding party down at midnight. They did not tell us upfront there was a 12am curfew, and we started our wedding so late in the evening that the party had to end early. It was very disappointing.
To top off this whole thing, we ended not getting our deposits back. We booked these two homes on the same lot with a security deposit, cleaning deposit and pet deposit as stated on the contract.Months later after continuing to call and email to get our deposit back, the home owners finally replied. They said we were not suppose to have pets and the wedding had caused damage that they had to clean up. This was all complete BS. The pet deposit and clause was stated in the written contract, and we thoroughly cleaned after the wedding because we knew they would not do anything. We repeatedly asked for receipts for repair, pictures or the damage, anything to prove this but never received anything. Finally, 4 months later out of a $900 total deposit, we received a check for $220. They said the $20 was for interest as one last slap in the face.
This is just the tip of the iceberg. Just Do yourself a favor and do not rent or do business with Charles Wiebe and Astoria Estates.
Date Added: Dec 21, 2009
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