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| Vacation Rental Complaints |
| 2. |
Manager Rented property to someone else, withheld $100 refund
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I rented a home from Vacaton Home Rentals (for 7/20/2007, secured it using a credit card. Before arriving to location, at the airport getting ready to get on the plane, I was informed that the home was rented, they did not expect US (a basketball team) until 7/21. The manager (Rod) said it was their mistake and they would put us up in another rental for the night, the move us the next day. Rod never went with us to the house, just gaved me the access code, (it was late in the morning Vegas time about 12:30 am) The house was not ready for occupancy and had roaches, a hole in the wall, the rug was dirty, the daybed was on the side, some blinds were torn. I called Rod immediatly to complain and let him know this was unaccetable. I was told that house in vegas have roaches. LOL. I then drove to the property I had requested and found people were in the home. I then decided to take the team, 8 boys and check into the Las Vegas Hilton for the night. I called the next day 7/21 and let them know how I felt and wanted a refund. I was told they would have the original property ready at 3. I had to call them around 3:30, of course they did not call me. I was told that he would have to put us in another house, I said no, you are in breach of contract, just give me my money back. I paid $2285. He agreed. I picked up the money, a cashiers check, for $2185, that was stuck in the door of the office. The information inside, was the credit card authorization form, that listed all the fees i was charged, and written in pen, a new fee of $100 for meeting us at the office late. LOL, LOL.
I had been in contact with this guy from the time I filled out the lease information until the time I stepped on the plane, he was informed that I would be coming in late, NO WHERE and AT NO TIME, did he ever MENTIONED a fee for meeting late. THEY are incredable. I have requested the $100.00 back. A basketball team does not have money. Plus we had to go above the budget when I had to get the boys rooms permanently at the LAS Vegas Hilton.
I was told; " You should be happy you got a refund"
Date Added: Jul 31, 2007
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