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| Vacation Rental Complaints |
| 82. |
Not what it may seem
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In June, 2009, my family and I rented the Turtles Inn on Kiawah Island. We located it on VRBO and it sounded perfect, as it had 6 bdm/6.5baths, just right for our family gathering. Unfortunately, what we found wasn't what was advertised.
Upon our arrival, we found garbage blown all over the front yard and the cans overfilled. on the inside, we noted dead/live roaches and other insects lying,running around. The house had an unpleasant musky odor to it, too. Each of the showers had black mold in them, the floors had not been cleaned and the grill was filthy (and had no propane). In addition, each shower leaked (and had a rolled up towel on the outside to prevent the water from leaking onto the floor, although it didn't work) and one shower door was hanging off by the hinges. All of the soap dispensers were empty and the air conditioner filters were black and overflowing with dirt. The owner advertised a computer and internet access and neither worked. The porches, steps and rocking chairs were in terrible need of painting and a number of pieces of the deck furniture were broken. We also found the mattresses/pillows terribly inferior and uncomfortable. And, one side of the house was missing the fireplace that was advertised.
Upon contacting the owner, he sent over the cleaning service to do its job and sent a handyperson in to repair the shower door and to install some propane, etc, all while we were trying to enjoy our vacation. Of course, he blamed all of the issues on the cleaning service.
At the conclusion of our stay, I asked the owner for a reduction in the weekly rent, but all he agreed to was refunding the cleaning costs of about $300. You may wonder why I waited so long to post this concern. I tried to post it on VRBO but on that sites, owners have the ability to block negative reviews, and the owner did just last. i just came upon this site where I could make my concerns known.
There is nothing luxurious about this property. If you are looking for a place where kids can do whatever they want (cause the place needed to repainted) and you really don't care about the quality of the property, then this is the place for you. The very best thing about the property was its location directly next to the community pool, which was wonderful for the children in our group. It was a hike to the beach, however.
Date Added: Apr 1, 2010
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| 83. |
Imperial Beach, CA, Beach Front Condo Renters Beware!!
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There is a rental property owner, currently advertising on condo rental Web sites, such as VacationRentals411 and Goin2Travel, and advertising on San Diego Convention and Visitors Bureau's Web site as "A Awesome Beach Vacation in San Diego," who is conducting business in an unscrupulous, dishonest manner.
Her name is Kayli Davidson and her rental property is located at 1508 Seacoast Drive in Imperial Beach, CA; however Ms. Davidson’s personal residence is in Grass Valley, CA. During our stay in July 2009, 1/4–1/3 of the ceiling of the second bedroom collapsed. Fortunately, my family and I were out at SeaWorld at the time, otherwise my children who were staying in that room could have been seriously injured. Upon returning to find this alarming occurrence, we called Kayli to inform her of the situation. She informed us that this was due to a water heater break the week before and that it wasn't a problem because insurance was handling it. As a mother of two small children who were staying in that bedroom, I was appalled at her callous lack of concern for my family's safety and upset that we had not been notified of the damage and possible danger before arriving. I asked if she would refund our money so that we could go stay somewhere safer. She proceeded to yell at me and tell me to sweep the debris out of the way and that my children were perfectly safe in that room. And if they weren't, then they could sleep on the sleeper sofa instead. There would be no refunds.
We then had the rest of our vacation interrupted by workers and insurance agents coming in to survey and fix the damage. After contacting Ms. Davidson through the rental site where we located her listing (Value Vacation Rentals) after our return home, she agreed to give us a refund. However, it has been over six months. We have contacted Ms. Davidson many times and so has VVR to no avail. She claims that she has not yet received her payment from the insurance company. VVR has pulled her listing from their site. Other sites however are still posting her listing. Do not rent this condo from the above condo rental agencies!
This woman is not someone who you want to do business with, her listings are misleading (one even states that there is a pool and tennis courts, neither of which is true), and if things go wrong, she resorts to yelling and hanging up on her renters or ignoring their requests completely. If you do rent from her, you can expect to not receive a renters agreement nor a receipt and to wait months for your security deposit (and having to request it multiple times).
Date Added: Mar 9, 2010
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| 86. |
Do not rent a property from Sunset Fun Villas
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I rented this villa from Feb 14th - March 1st 2010. Prior to renting the home, I was told it had a solar heated pool and jacuzzi that were both properly functioning. I was told that I can pay the deposit through PayPal, and he would inspect the home when we checked out, and return the deposit to us in cash. We arrive, the pool is discusting, the jacuzzi is filthy and broken and the house was nothing like we expected. He told us the pool crew would be by to fix the pool and get the jacuzzi running the next day. He provided us a key but could not provide us a lock code for the dead bolt untill he got back to his office, because he forgot it.. So we were instructed to only use the door handle lock because we were leaving to go get groceries. He said as soon as he got back he would call me with the code. We return to the house, the dead bolt is locked and he was not answering his phone. He did not answer his phone all night, we had to rent a hotel room with our neice and 3 children our first night there.. The next day he did not even appologize when he gave us the code or anything, and the "pool crew" which was actually him coming to clean the pool himself, only skimmed the pool with a net, and never turned on the jacuzzi. He later admitted the jacuzzi was broken and that if we wanted, we could go to the home he stays at around the corner, and use his jacuzzi. He also told us we could go up the street to the Ramada Inn, they didn't know the difference between guests and outsiders and use their pool.. The pool filter was also broken, so the pool remained filthy. He told us the pool was solar heated, and there was no temp control. He said it was too cold outside so the solar heater to work. Later we found the temp setting on the side of the house and the heater was turned off.. One of the bathrooms had a filthy moldy non-flushing toilet, and the shower temp never got hot enough to use, and the tub was so discusting, I bathed my daughter in the kitchen sink the whole 2 weeks we were there. The day we were checking out, he never showed up to inspect the house and return the deposit. He said he was out of town and once the cleaning crew went in and inspected the property, he would refund our deposit on the same day. I called him a bunch of times because we were driving home and the $300.00 was supposed to be used for gas and food money for the ride home. He told me the cleaning crew had nothing to do in the home because I left it so clean and he was so happy and offered us 3 free nights the next time we vacationed. He said he would deposit the money asap. I never recieved my deposit. I called him the next day, and he said he went out and got drunk so he forgot. Then he deposited it that day. The day the deposit was supposed to clear, he put a stop payment on it. He had all these false accusations against us, and we were e-mailing back and forth for days and every e-mail he made up more and more lies! He said we arrived a day early and left a day late without paying. How would we have gotten the key from him personally if we arrived early without paying him? It's bad enough we still had to rent a hotel the first night because he didn't give us the lock code! And he told PayPal we checked out on the 2nd instead of the 1st. I have documentation that the van we drove home was returned on the 2nd and I returned to work on the night of the 2nd so I would like to know how we drove from Florida to Mass in less than 12 hours? He told PayPal there were numerous of times the cops were called from complaints made by neighbors.. I contacted the police department and have documentation that there were no complaints made on the address durring our whole stay. There was only one neighbor on the one side of the house who was there for a weekend, and we hung out with her! This man is rediculous, and should not be allowed to rent his property out if he can't be honest. This is what he wrote to PayPal in the dispute.. Lmao He's suuuuch a liar! --- Dear paypal My record speaks for it self, No claim in past several months because non of my guests behaved like Ms..Kristin Decosta. Ms. Decosta's false claim is nothing but a try for covering up the number of properties she and her partner Cesar Silva stole from the villa as well as vandalism to the pool and plumbing system of my house during their two weeks stay. in my villa from Feb.14 to March 02. According to my neighbours they have often heard a series of sever screaming and violence during that 2 weeks(16 nights) stay that often force them to call the police for help. Ms. kristin Decosta booked my villa for 14 nights but she landed a day early and left the property a day late without paying. As a matter of fact, I did refund her deposit on good will but forced to reverse it after we found out Ms. Decosta and his boy friend Cesar stole number of items from the property in excess of $565, they also severely damaged the house pluming system by disposing trashes of BBQ in the toilet bowl and damaged the swimming pool furniture and other equipments of the villa. Despite my several attempts to resolve the problem ,Ms. Decosta seems to be severely uncooperative. I have also received several life treat and inappropriate phone calls from Ms. Decosta and her boyfriend which has been recorded on tape . Following is one of my peaceful letter to her: Dear Kristin On March 03,2010, just minutes after I refunded your deposit on PayPal, I was informed by service attendant that following issues have been found in your rental premises known as "Paradise" villa upon your check out on March 1st, 2010. Missing item $ Value replacement & repair cost 1- 2 sets of complete bed sheeting ............................ $270.00($135 each) 2- 1 comforter & 2 pairs of pillow cases ...................... $60.00 3- 6 Towels .............................................................. ---- NOTICE THE CHECK OUT DATES.. HE'S LIEING RIGHT IN THE E-MAIL ABOUT THE DAY WE CHECKED OUT. WHAT DOES THAT SAY RIGHT THERE?!
Date Added: Mar 15, 2010
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| 88. |
Refusal to return booking deposit
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We booked a vacation villa in Cozumel called "Casa Ballena" for a week for our wedding. They required a 50% deposit ($1176.00) paid by check. Their contract has no cancellation policy in it. Unfortunately, we had to cancel our wedding. This was on March 15, 2010 and our reservation was for July 20, 2010. This was more than 4 months in advance. 127 days in advance, to be exact. In desperation I tried to negotiate applying part of the $1176 to a 1 bedroom property instead, since the wedding was canceled and no guests would be attending. The owner of the company, Ron White, said that was not possible. He said we will lose our entire $1176 unless they are able to rebook the same exact villa during the same exact week (which happens to be during Cozumel's low season). He also refused to give me the contact information of the property manager or owner, who according to him had control of our money.
I would NOT recommend doing business with this company. There are plenty of other rental companies that operate in Cozumel, do not take a chance with Sherrie and Ron White if there is even the slightest chance of an unforeseen circumstance that could cause you to cancel. It would be understandable to have a small cancellation fee(even though we canceled over 4 months in advance), but absolutely no refund?? Over $1100 for nothing? That is completely unethical.
Date Added: Mar 24, 2010
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| 89. |
unclean, unsafe rental condo
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dusty, dirty, floors covered with dead bugs, stove and other appliances covered with grease, vents full of dusr, bathrooms moldy. Stairway leading up to condo steep-railing loose, hottub contained no chemicals, many light bulbs burned out. I contacted her, and every other agency in gatllinberg, state of tennessee including the governor and got no answers-in essence no one cared. BEWARE-- DO NOT rent from this company!!!
Date Added: Mar 30, 2010
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