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| Vacation Rental Complaints |
| 1. |
Martha's Vineyard Vacation Rental
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We rented this house immediately after the owner used it. Vineyard rental procedure is to vacate by 10 am, leave a house broom clean, and to clear out all personal items, including food. We found the kitchen dirty and the refrigerator full of food. We called the rental agency to find out if we had perhaps arrived before the cleaning people were able to get in. Shortly thereafter, the owner called to say that they had still been there when the cleaning people arrived, and that in their haste to make the ferry, had left some things undone. He said he hoped we would find his leftover food "a convenience." We spent an hour cleaning out the food, emptying at least 30 bottles, and wiping out the refrigerator, in addition to cleaning the rest of the kitchen, mopping all tile floors, and vacuuming. Only two food items were new and unopened. Mr. Rosen did not offer to send in a cleaning crew, and refuses a monetary concession for leaving the place dirty. The rental agency says that normally they would send in a crew immediately for a fee of $150, but the rental agent was out of town at the time. Mr. Rosen will not reimburse us $150 for our time spent cleaning up his mess. He insists he has done this numerous times, that the leftover food is "a convenience" for the next people, and that we are too exacting. We just know we don't want to have to clean up after the previous tenants when we take over a vacation rental. And this was the owners. In addition to these problems, we found the house smelled of mildew, needed a serious deep cleaning, and was generally shabby and in need of updating. The closets were filthy and cluttered as were the kitchen cupboards, nightstand drawers were full of personal items, the quilts on the beds were musty and dirty, there were cobwebs along the ceiling, and it was filthy behind the furniture.
Date Added: Aug 19, 2008
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| 5. |
Not so “Classic” Cape Cod, -beware-
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In Orleans MA, near Rock Harbor, there is a rental listed as “Classic Cape Cod”, the layout of the house is fine, the location is perfect, the condition is un-rentable.
At first we thought the house had just not been rented in a long time and just needed a quick touch up, we quickly discovered that the owner obvious does not use a cleaning service, we had to fully clean one bathroom and the other one we just closed the door and did not use it. There are several places where the paint is peeling and there is mold. The game tables, which are to dirty or broken to play, are located in the unfinished basement, presenting an unsafe area to play as everything is out in the open, lawn mower, gas container, paints, gardening tools, fishing rods, line and hooks. The rental is listed as “Kid Friendly”. As for the listed features; the beds were not King or Queen, there was no ice maker, A/C is 2 window units (with exposed fiberglass insulation), the gas grill was rusty, The big tv did not work and the WiFi would not connect to the internet.
When we arrived the heat was not working, the oil tank was empty. The owner gave us instruction to buy diesel oil (a separate expense) & start the furnace ourselves. We ended up calling a local company to start the furnace, they did and informed us that the owner has an account with them for heating oil. There is only 1 smoke detector and no carbon monoxide detectors, I believe this is a rental code violation. We ended up not staying the full rental period.
After several emails with the owner he did agree to a partial refund, but never sent it. In one email the owner said, and I quote, “YOU WANTED CHEAP AND YOU GOT IT!”.
Renters beware, you get what you pay for, or in this case, a lot less then what you pay for.
Date Added: Jan 23, 2012
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