I am writing to complain about a property that I rented through vacationrentals.com. The property ID is 17804 and it is located in Long Lake, IL. I rented this property for the weekend of Mar 26-28, 2010. When I arrived at this property on the evening of Mar 26, the thermostat was set to 45 degrees. We had to sleep in hats and coats the first night. Typically when I rent a property in the winter, the owner turns on the heat at least a day before. In addition, the home was completely unsanitary. There were used maxi pads on the floor in the upstairs bedroom and hair in the shower in the downstairs bathroom. A toilet was used and unflushed. The towels on the rack in the downstairs bathroom were also covered in dust. The sheets for the beds were also stained and had holes. The owner refused to refund any of our money, and denied that the house had any dust (!) or was unclean.
