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Top > United States > Hawaii 
| Vacation Rental Complaints |
| 3. |
Paniolo Hale K1
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Property manager double-booked the unit I reserved, so that when I came to pick up the key, it had another person booked there. Ray Miller, owner of Friendly Isle Realty, was defensive, made every effort to blame me (even though Friendly Isle had cashed my deposit check three months earlier and I had a record of the booking for that date). Ray refused cover the difference for providing a comparable unit in the same complex from a competitor. He did provide an alternative accommodation which was much smaller, far less atmospheric, and did not suit our needs for Thanksgiving weekend. He never apologized for the mess-up, and rather blamed me, the other customer who booked the unit, and his staff.
Date Added: Nov 29, 2007
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| 4. |
Sunset Beach Cottage- North Shore Oahu
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The property was poorly maintained and somewhat dirty (there was no actual doors on the cottage only fly screen and therefore when it was windy the cottage would fill with dirt and dust). There were missing shutters on the windows making it difficult to keep clean and dry at times of wind and rain. The cottage was not lockable. The bathroom was of an extremely poor standard- it was unclean filled with dirt and dust, ants nests, animal poop, and it was very open and not private…it was what I would expect of an old camping ground. The kitchen facilities were very basic consisting of a few appliances and dishes in the corner and I found these to be only useful for heating things up but not for cooking as such. The location of this property was OK. It was about a few minutes walk to sunset beach, but unlike the description there were no visible shots of the beach as the cottage is located at the bottom of a hill surrounded by trees making ocean views impossible. There were an extremely large amount of mosquitoes, ants, spiders, geckos and other living creatures in and around the cottage that no mosquito coils or insect repellant could rid.
Furthermore, we experienced a number of drainage issues where on several occasions we had sewerage flow out the shower drain when the toilet was flushed in the bathroom or sink emptied in the kitchen. The owner fixed this each time but blamed our use of the facilities for it…even though there was no improper use on our behalf whatsoever?
The cottage did not feel safe or secure for us. There were no locks on the cottage, there were no curtains on the cottage and the bathroom was very open. Whilst the cottage was located in a secluded spot we still didn’t feel it was safe or private enough… the last straw was when we were shocked to find one morning someone else using our bathroom! This of which the owner flat out denied.
We had booked the property for 6 weeks and after 3 decided to move as we did not find the cottage, clean, safe or comfortable …which is all that we expect in accommodation. The owner was not pleasant to deal with when we made the decision and he refused to reimburse any money unless he was able to re-rent the cottage, which of course did not happen.
We suggest that before booking this rental that you seek further photographs (specifically of the kitchen and the bathroom and the areas surrounding the cottage) and a clear description of what you should expect of the cottage (we were told there a tv and dvd player in there…but alas there was not) to ensure that it suits you and your needs. We were charged a lower rate for a the 6 week booking (working out to be approximately $75USD p.n when it is usually $125 USD p.n)) and we still felt this was too much, especially considering the other accommodation in the surrounding area for a similar price. We were able to find nice places close by for the same amount and were of a much greater standard. We would not recommend this property.
Date Added: Dec 9, 2007
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