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Vacation Rental Complaints
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111. Listing amounts to fraud


We stayed in the house for Thanksgiving week 2011, and found this VRBO listing to be an almost-total fabrication and our vacation ruined.
(1)"Beautifully and tastefully furnished”—furniture is stained/threadbare, a collection from local garage sales.(2)“Completely updated/renovated”—obviously no maintenance or updates in years. Looks like an abandoned house. (3)"New stainless steel appliances”—appliances are old, dishwasher does not work, microwave taped together, a sign posted said use of the disposal would cause a plumbing back-up. (4)“Elegantly landscaped”—yard is covered with dead plants/trees and limbs, no landscaping maintenance for years. (5)“Solar-heated pool”—heat not working. (6)“2 sets of widescreen TV's, surround sound system with satellite dishes, Direct TV satellite, Flat-screen TV” —No flat-screen TVs, 1 TV did not work at all, 2nd had only 11 (including 2 shopping, C-Span, and four Spanish-speaking) channels. No satellite TV, no high def, no surround sound, no CNN, ESPN, etc. Owner made a show of coming out to fix the cable after we complained, but left without a word after fixing nothing. We called Comcast and found out he had cancelled cable two weeks earlier-- his visit was an act. (7)“CD player, Stereo system, music library”—none. (8)“2 open water Kayaks with Fishing Posts and all gear for ocean fishing”–Mildew-covered, rotted, and not seaworthy. (9)“Garage/covered parking”—Garage was locked; completely full of junk, not available. (10)“Deluxe King Mattress—king mattress is on a queen base with no boxspring, so a foot on each side hung over the side with no support. (11)"Fully-equipped kitchen"--the kitchen is poorly equipped; pots and pans are bent and unusable due to rust. (12)"Blocks to the beach"--at least a 30-minute walk to the nearest beach. (13)"Five Bdrms"--two bdrms plus a converted closet in the house; rooms above garage were locked and not available
There are also safety issues: Exterior doors are rotting— easily yanked open when locked. Kitchen window has no lock. Open electrical wiring. No smoke detectors.

I have photos documenting everything I've stated. We laid out these issues and asked the owner for a partial refund and he never even responded. This listing is absolute fraud, and the owner's actions are totally unscrupulous.
Category:   United States > Florida

Date Added: Jan 23, 2012
Vacationer Reviews Vacationer Ratings

112. Deposit return


After cancelling rental agreement (agreed to by owners) they have refused to answer phone calls and have blocked my e-mail messages as to the refund of monies sent them to hold the reservation.It has been more than 30 days (as per agreement).
They advertise home sleeps 6 but they charge high fees for any more than 2 people and are not flexible when it comes to an overnight guest....Hard to deal with...I am still waiting to hear from them. They will not return your phone calls choosing to communicate by e-mail when it suits them. If you choose to rent from them..be careful what you sign.
Category:   United States > Florida

Date Added: Jan 23, 2012
Vacationer Reviews Vacationer Ratings

113. Refund


I sent 8500.00 for a week rental 90 days in advance. The day before we left the agent, Erik preset told menthe house was unavailable. We made other arrangements. He refunded2100.00(that was on a credit card). He owes me 6300$ and keeps telling me he mailed the check. That was 90 days ago.
Category:   United States > Florida

Date Added: May 9, 2012
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114. Non-payment of Rent


Fun in the Sun has managed our vacation rental property for the past 3 years. They rented it out for 7 weeks this year so far and have not sent us any of the rental money they received for using our property. They owe us between $7000 - $10000. They no longer answer our emails or phone calls. I know of several other owners in our building and their story is identical.
Category:   United States > Florida

Date Added: May 15, 2012
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