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Top > United States > Florida 
| Vacation Rental Complaints |
| 1. |
Waterfront Home
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My husband and I rented a home through this guy who called himself an agent to the owners. We checked into the house to find that the things he promised were not there. The house was not cleaned, he didn't change the filter on A/C, after about a week the AC broke, he told us it was "our fault," he yelled and cursed and screamed at my wife, a nightmare, total nightmare.
I am no sure how this person came to be in this business, but he is without a doubt the biggest con artist in the world. He not only made our lives a living hell during our stay, he told us that it was our fault and we were the ones to blame, even so far as to calling us names.
I would really be weary of this guy, the owner has since told him not to manage his home, but to think someone could do something like this. I hear from the owner the guy even stole from him, what a shame.
Be careful!
Date Added: Nov 13, 2007
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| 3. |
Marco Island Rental, beware of owner keeping security deposit
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After our family of four returned from an enjoyable vacation at this rental house, the owner sent us an extremely rude and insulting email quoting her cleaning person that the house was left an absolutely, filthy, disgusting mess. The owner did not have the courtesy to ask for our point of view. She simply told us that the house needed an additional deep cleaning, whatever that means, and that she would retain $145 of our $500 cash security deposit. The next day she sent another email stating that there were blood stains on the sheets and that she needed to retain an additional $120 to buy a new set of sheets.
It is true that we did not leave the house in pristine condition, nor did we think that we were expected to. There were some scraps of paper and dirty towels on the floor and some food in the refrigerator, but nothing was damaged or broken. We took care of the house as if it were our own, taking out the trash as directed and running multiple load of dishes and laundry. I think that the cleaning person was expecting a big tip (we did leave a friendly note) and therefore grossly exaggerated the condition of the house.
While we were there, the doorbell malfunctioned and had to be repaired; likewise with the disposal and a bicycle. The internet never did work. I think that the owner was trying to re-coup some of these expenses, or, perhaps, holding on to as much of the security deposit as she can is a routine procedure. In any case, we strongly advise anyone not to rent from this unscrupulous person.
Date Added: Jan 14, 2008
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| 4. |
Interval International
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I belong to a vacation exchange company, Interval International in Miami, Florida. Our membership number is 2233280. On November 24, 2007 I recieved a call from Interval informing me that our membership expired. If I did not renew right now, I would lose the one week vacation time that I had with Interval. (They call it a Banked Week). The phone solicitor was not friendly. I told him i did not believe him, that my membership still had several years left. He told me NO. And if he hung up, I would lose my week. So I agreed to charge my Visa Card $138. That amount was posted on my card on November 27, 2007. On November 28th, I found my Interval Membership card and my renewal date is 08/22/2009. I had paid a five year plan in 2004. So I called Interval Membership and told them I was very very unhappy and upset with the phone tactics their caller used. They looked at my account and agreed that my membership had not expired. I told them I wanted the charges reversed and was told that would happen. Around December 20th I checked my Visa account again, and the charge was still there. I called Interval again. The customer representative explained it takes 30 days to reverse a charge. I told him I wanted it credited NOW. And I warned that if they did not, I would contact our state AG.
I checked my account today and the charge is still posted from 11/27/07. They are deceptive and not honest at all. I left a message with a custmer service manager to call me and no one has ever caled.
Date Added: Jan 17, 2008
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| 7. |
Disney Vacation
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Our family was mislead from this company in the beginning. The website says they have homes 6 minutes from the Disney entrance. What it doesn't tell you is that they also have homes 25 minutes from the park entrance. (We were 25 minutes away.) The woman I spoke with said they were within walking distance to the shuttle! I was so happy, we thought about not renting a car. Thank god we diid. We spent a lot of time commuting. Our fliight was delayed, so we didn't get in 'till late. We had about three or four directions from the company and I mapquested the home. We got lost and ended up in the slum with bars on the windows and people on the side of the road with cases of beer. We could not contact anyone in the company, because they were closed. No emergency #! After driving around for hours, we stopped a tow truck driver, and he led us to the entrance. The name of the community was not lit up, or very clearly marked at night at all. ( We were just blocks from the barred windows.) After getting in the home was nice and clean. The woman on the phone told me she would't turn the heat on the pool untill I get there if it were her. BIG MISTAKE!!! We got ther on December30th. I called on the 31st, they could't make it, the next day was New Years. We did not get the pool heat turned on untill 1-2-08. It takes 24 hours to heat up and we left on the 5th what a waste of time! When we got home one night late from the park, the house was 60 degrees. The heat was not on and there was a cover on the thermastat. Agaian there was no emergency # to call! What a nightmare!!! When we left, we left a power cord for our camera on the cvounter. We called several times to see if they could get it and send it back. After weeks of calling with no response, they finnally e-mailed me they could not locate it! I would not recomend renting from Prestige Vacations Direct to anyone. We had a great time at Disney and will stay in the park next time and [pay the extra expense!
Date Added: Jan 30, 2008
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