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Top > United States > California 
| Vacation Rental Complaints |
| 2. |
russian river rentals
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Beware of Russian River Rentals (russianriverrentals.com)! They ruined
my weekend! I had decided to use their company to book a cabin I found
on the internet as a surprise weekend getaway for my husband. I
talked to an employee names Tosha and gave her all my information,
requesting 2 nights, no pets, etc. and she said she would be sending
me the final booking agreement via mail and even offered a 3rd night
free if we wanted. A few days later, Tosha calls me and says she
messed up and was told by her partner that she needed to get a 3 night
minimum booking from me because it was President's Day weekend. I
tell her I have not budgeted an extra $150+ into my trip, and she says
since it was her mistake, she would "rectify" the situation. So, I am
thinking she is going to take care of the problem and get back to me.
Well, a few days later I get an email from her partner, Star. Star
basically says sorry but Tosha is in training and wasn't aware, but
wants to know if I still want the cabin. I let her know that I still
want the cabin for the 2 days, but not if I am required to pay more
than what was originally agreed upon. She sends me the RUDEST email
back saying they are not "requiring" me to pay for the 3rd night
because I can find other accommodations! And, that it "isn't as if
we've been stringing you along for weeks", and that other guests are
willing to pay for all 3 nights! She did offer to split the 3rd night
with me, after originally offering a pitiful 10% discount, but she was
so rude and seemed so inconvenienced by my business that I didn't want
to give them a single dime of my money. I had stopped looking for
other options because I THOUGHT I had secured a nice, romantic
getaway. I couldn't believe that any professional business would
screw up and then expect me to pay more for it, and then suggest that
I just go away so they could get more money from someone else!
Perhaps Star shouldn't have allowed someone "in training" to be in
charge of bookings in the first place! I sent her a scathing email
saying I would not recommend their business to anyone! So, beware of
Russian River Rentals and the rude, unprofessional, inconsiderate
employee named Star!
Date Added: Feb 7, 2008
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| 5. |
Big Bear Vacation Rentals
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I am writing to inform you of my dissatisfaction with the services of Big Bear Vacations and the house I rented on August 15-17, 2008 in Big Bear Lake, California at 885 Andrews Lane [Reservation Number 113362].
At the time the reservation was made, I asked the agent at Big Bear Vacations specifically whether internet service was available and working. I was told that there was internet service and that it worked. However, the internet was not working when I arrived at the house on Friday afternoon, August 15, 2008. It took several hours of work by a service operator to restore services. On Saturday morning, before the internet service went down again, the agent at Big Bear Vacations credited my credit card $200 as compensation for the first day without internet service. However, the internet stopped working early Saturday afternoon. Two service persons visited the house for several hours, but nothing could be done. The internet didn’t work for the rest of the weekend.
This was a significant problem for me and, as I explained to the agents at Big Bear Vacations, I rented this home on reliance of express assurances that the internet worked. The service didn’t work and I was inconvenienced by workers coming in and out of the house throughout the weekend trying to make the service work. This was not my idea of a weekend vacation. Further, I learned that the owner was aware of these problems. This, of course, proves that material misrepresentations were made to me the owner and Big Bear Vacations. Aside from the inconvenience and mess it made of my weekend for which I paid a lot of money [over $2700 for 3 days], this conduct is a violation of law. See California Civil Code Section 1571 et seq. and Sections 1709 and 1710. See also California Jurisprudence, Fraud, Section 1.
I wrote to Big Bear Vacations a few days after I returned to request an additional credit of $400, consistent with the credit provided to me for the first day without internet service, as compensation for this misrepresentation and the inconvenience of workers coming in and out of my vacation home. Big Bear Vacations offered only to provide a credit for a future rental. This is not satisfactory. I want to be compensated presently for my present loss, and certainly not reward Big Bear Vacations for its misrepresentation by working with them again.
Date Added: Oct 5, 2008
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| 6. |
Bigfoot Resort
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The house is not a resort in my book:
-the house had a "motel" smell of old cigarette smoke and was generally run down. when you come up the driveway, there are old couches and other junk piled beneath the house.
-there is literally a 14' high stuffed big foot replica in the living room, next to the t.v. this was not on the website!! the bigfoot theme is taken to an extreme in the decor.
-someone (the owner?) lives behind tarps on the ground level, making it a bit creepy. the property manager had mentioned that the owner lived "on the property", but somehow i didn't imagine it would be in the same building, behind tarps.
-the "waterfront" is the san lorenzo river, which was not very attractive in september. don't expect to be lounging by a lovely running river.
-way overpriced (they charged $480 for one night, which included cleaning and pet fee). i noticed the price was cheaper on the vrbo site, even though i found the place on craigslist.
on the bright side, the beds were clean and seemed new, the interior was reasonably clean despite the musty odors, and there were good games. the guestbook did record a few happy renters, so some might like the place.
i really think, however, that the vrbo site exaggerates when they call it a resort. our group agreed that this was the worst rental we had ever experienced in california.
Date Added: Oct 6, 2008
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