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Top > Europe > Turkey 
| Vacation Rental Complaints |
| 1. |
warning to others to avoid disappointment -
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This villa with 7 bedrooms - consists 3 seperate floors was listed on the above Website - while the info shown makes this place sound lovely, the maintence and up keep of the house left a lot to be desired. - Here is our problems - which were mentioned to maintenance at the Villa:
Family of 14 rented this Villa in July 2010 for 2 weeks. A few facts missed from the info on the site.
A Car IS Needed, in a 44 degree heat a 10 minute walk to the closest bus stop was too much to bear and then stand and wait in the heat for a bus to take you into Dalyan. The Property left a good bit to be desired. The villa consists of 3 floors each a different apartment. The ground floor was semi decent - but the kitchen still had spider web in the corner of the ceiling, I took a Photo, as proof.There was a laundry basket of dirty towels in the bathroom, although we were supposed to have been the 1st occupants. The 1st floor, one of the mattresses had been previously soaked in blood and just covered with a sheet, not a matress cover. Items such as Kettle etc were broken and not working, and the shower was for someone under 5 ft 6. The 2nd floor was the worst with the bed being full of bugs, and the bed totally unusable, the shower leaked and flooded the floor a few time - the request for repair was a bandage stop gap. There was a Wasp nest on the balcony also so it could not be used. in the 2 weeks there was a cleaner only once and we had to request it. We had to clean the house top to bottom in order to sleep there, As mentioned the main floor was acceptable except for the cob webs in the kitchen. However, The pool maintenance left a lot to be desired, when the pool lights went out, the Bulbs were changed and the Catches were broken by the maintenance person, and 2 were left floating in the water. Not a great thing when children are playing. Took a couple of calls to get it fixed and was told that the wattage was so low it would not hurt anyone..... However the People in Dalyan were great, but the villa spoiled the holiday, and we will certainly ask more questions in future and hope that people put info onto the sites to help others decide.
Date Added: Sep 8, 2010
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| 2. |
Bad Apartment Rental In Istanbul
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I would like to warn potential renters about an awful flat in Istanbul, and a most unpleasant agency owner from Flats In Istanbul that manages it. In July 2010, my husband, 2 children and I rented a flat in Istanbul. It was in the Beyoglu district at 11 Bostancibasi, Firuzaga Mah., Apartment 3. The entrance of the building was the first shock. It was absolutely filthy, with garbage and broken glass on almost every landing, graffiti on the walls, and the lovely smell of urine. Once in the apartment, we pointed out that it was extremely hot, having deliberately chosen a flat with AC. The agent told us it took time for the AC unit to work. July in Istanbul is intensely hot, particularly in tiny, poorly ventilated apartments. Sure enough, the AC was not working. We left the agency a message. Having a similar ductless unit in our own home, we knew there was likely a problem with the compressor. After a sleepless, unbelievably hot night, we looked for alternative accommodations. A wonderful manager of a nearby hotel hooked us up with another apartment. At our expense, we packed up again, and taxied over to the new apartment. We then went about trying to get our money back from the first apartment. The owner of the agency, Ali Gundem from Flats In Istanbul, was so rude that at one point, he stormed out of his office. He refused to believe there was a problem with the AC because his repairman didn’t find anything wrong. We explained that we were familiar with these units, and that it was simply not blowing any cold air; not exactly rocket science! My husband insisted he walk to the apartment with him, where finally he admitted it wasn’t working, yet never felt the need to apologize for his rudeness. He still made us pay for 2 days, even though we were only there for 24 hours, but at this point we wanted to move forward with our five remaining days in Istanbul, having already wasted the first two.
This apartment had other problems. It was in a very noisy neighbourhood, so opening windows at night for fresh air was not an option. Because of narrow pipes, we were not allowed to flush toilet paper; not uncommon in parts of Europe, but would be nice to mention on website because children do love to flush paper. Finally, I had asked the agent when booking if the flat was near a mosque. He simply said this would be a problem anywhere in Istanbul. It’s not that I lack respect for other customs and traditions, I just wanted to avoid the early morning call to prayer. Sure enough, a mosque was opposite the flat, and that one evening we spent there felt like the mullah was holding his megaphone to my ear, it was so loud. The second flat we rented was nowhere near a mosque and we slept beautifully, so it clearly isn’t a problem everywhere in Istanbul. Finally, if you have a bad back and difficulty walking, you should know the flat is at the bottom of a very, very steep hill. All in all, this musty little flat is to be avoided, and the very unpleasant owner of Flats In Istanbul is also to be avoided. Other than that, Istanbul was a magical place to visit.
Date Added: Sep 23, 2011
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