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VACATION RENTAL OWNER RESOURCES

The Internet has become an important social media tool, empowering vacationers to speak their minds whenever, however and wherever they want through blogging, chat rooms, forums and other tools and platforms such as Vacation Rentals WatchDog (VRWD.org). These are some of the ways disgruntled vacationers can and do post their complaints, but only Vacation Rentals Watchdog offers a solution to repair your vacation rental reputation on the Internet. Vacation rental owners and companies that care about their customers' concerns and their online reputation can list their vacation rental home or business at www.VRWD.com and get their site rated and reviewed by the vacation rental community.

The adage that one disgruntled vacationer tells a handful of their friends, is outdated. Today one disgruntled vacationer can tell literally thousands of other vacationers about their challenge with your vacation rental home or business, in one single posting. It is very important to address your customer's concerns as soon as possible.

There are two ways to repair your vacation rental reputation:

  • Resolve the issue with the vacationer and ask them to update or delete their complaint on VRWD.org; OR

  • Fix the problem reported by the consumer and successfully complete the following Vacation Rental Advocacy Program:
    1) List your vacation rental home or business at: www.VRWD.com.
    2) Place rating code on your website so that your customers can rate and review your vacation rental home or business.
    3) Receive and maintain an average rating of 'Good' or better for 12 months.
    4) Inform us that you have successfully completed the Vacation Rental Advocacy Program and would like the complaint removed from VRWD.org (You can only have one complaint removed each year).

    Note: Many vacation rental homes and businesses get complaints, but how those complaints get handled separate good vacation rentals from bad vacation rentals.

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