|
|
I would like to tell everyone of my neagative experience with the Floridian company - Best Beach Rental (www.bestbeachrental.com), and its owner Mr. Adrian Corbuleanu (phone number 305-788-2364).
I booked a vacation online for January 2nd, 2009 through January 10th, 2009. I paid $1,800$ through my credit card for a two floored two bedroom and two bathroom apartment on 5445 Collins Ave. Miami, FL. Due to sickness in the family, this vacation was cancelled. However, the cancellation policy of Best Beach Rental was that there are no refunds; however the vacation could be rebooked within one year. This was confirmed with Adrian Corbuleanu.
When we had already planned our previously cancelled vacation, I contacted Adrian to give him the new date which was from August 4th, 2009, through August 12th, 2009. Adrian promised me that during these dates there would be an available two-floored, two bedroom and two bathroom apartment. Through our telephone conversation, Adrian assured me that the keys from this apartment would be waiting to be picked up from the security desk of the front building.
When we had arrived to our destination, there were no keys waiting for us at the front desk. I phoned Adrian; he told me he would arrive there in fifteen minutes. When he had arrived, he had informed us that he did not have a two bedroom apartment, and he would make up for it by giving us two separate apartments since we had a party of seven (four adults, three children). He assured us that these two apartments will be as beautiful and comfortable as the original apartment. Right after assuring us this, he left.
When he had arrived into our apartments, they were unfit for a rat to live in. We were promised a fully equipped kitchen, and a washer and dryer. The only thing in the kitchen was one rusty microwave, there wasn’t even a stove. There was no silverware, and there were no dishes cups or anything of the sort. There was also a leak from the roof. This was nothing compared to what I had seen on the bestbeachrental.com’s site and paid $1,800 for.
I instantly called Adrian and informed him that this wasn’t what I had paid for and I kindly asked him to find us the apartment he had promised us. His response was that he had nothing else and he hanged up. After this, I had tried to contact him several times and he had not picked up his phone at all. We were left in a situation where four adults and three children (4, 5, 7 and 8 years-old) did not have a place to stay. We were forced to find another apartment to live in, even though this one had been paid in full. We did not spend a single minute (other than our initial inspection) in these two apartments – this could be confirmed by the folks in the lobby.
Luckily, the security officer (who is actually a Miami police officer, working there off-hours) at the front desk helped us find a new apartment, which we ended up paying for with $1,800.
Our numerous calls to Mr. Adrian Corbuleanu remain unanswered – he either picks up a phone and immediately hangs up or never returns the messages.
Would you please intervene and help us resolve this injustice as I feel I should not end up paying $1,800 for an apartment in which my party did not stay in. In addition, in my opinion, I feel that you will be doing a great help to the state of Florida by eliminating the state from a “realtor” whose idea of making money is to take advantage of tourists.
Date Added: May 12, 2010
|
