We signed a contract with Marie of Chalet Select to rent a chalet in the Tremblant area of Quebec (Chalet Select is part of a large bunch of domain names under the umbrella of GlobeTek Select Inc. and Select Accommodations). Marie had personally guaranteed that this chalet had two working showers. Three weeks prior to the rental, when speaking with her, we learned that the second shower would not be operable. When pressed about this, Marie got angry and became completely impossible to deal with. She wouldn’t listen, she was yelling and said we were troublesome, high-maintenance people. She hung up on us and then unilaterally canceled our contract. We found out about the cancellation by email that evening. We searched for another place to rent, but it was late in the season (three weeks prior to Christmas) and we were unable to find anything comparable. Marie spoiled our family Christmas!
Our experience with Chalet Select was clearly unsatisfactory. We found Marie (the owner yet!) to be exceedingly rude and unprofessional, a person who fails to comprehend the meaning of customer service or even basic manners. We’ve never been treated in such an abominable way and we would never recommend Chalet Select to anyone.
We are the home owner's writing this complaint about IVH. The CEO Sean contacted our manager Mr. Y. Hassin and said this is an emergency rental for a wealthy family from Mexico.
We made preparations and even allowed the family to place 30 pieces of luggage in our home.
But after pressuring IVH to pay the money before we allow the guest to fully check in - IVH cancelled at the last moment.
We aren't sure if IVH was scamming us and or their guest family but they never did pay and follow through with their commitments.
