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We inquired about property in 2009 for our family's spring break vacation. We specifically asked rental agent at luxury retreats in an email and by phone if any construction in or around property. Both owner of property and luxury retreats said no construction of any kind. I have all email correspondence.
When we arrived at site their were bulldozers, workers,dust, and construction everywhere. Not only are they building a hotel or resort right next to this property between the aqua hotel and casa feliz, but the villa below was also having outside tile replaced.
We tried to get it resolved but kept getting put off by manager who acted as if no english. We left went to dinner to inquire about construction and were told by local it had been going on for a while. We called rental agency they said would contact manager but no construction.
This ruined our vacation we had to find someplace else to go. We spent rest of our vacation trying to get a refund but only got a run around.
We have documentation with photo's of the magnitude of the mess. We could not even access beach because of construction netting and cranes.
They ended up giving us less than half of our rental back. We spent and additional 1,800.00 in phone, fax, blackberry long distance charges.
This company is a scam, and should be prosecuted as such. I have read similar complaints since returning home and they all have a similar theme. Owner is responsible/owner says they are, they tire you out with phone calls and run around.
Date Added: Mar 4, 2010
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