| Vacation Rental Complaints [Tag : llc] |
| 1. |
Dispute over rental deposit refund
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Part of the damage deposit was kept without regard to the rental agreement. Charges were made for claims of excess cleaning, late checkout, lock change and extra persons. We agreed to charges for excess cleaning, although these conditions were not clearly represented in the contract. We did not lose the keys, but left one on the property and mailed the other back to StreamRush Properties as soon as it was noticed. We had a prior understanding with the owner that we could have 10 people including 2 small children for a short time and were charged $50 without prior notice or agreement for an overnight with 10. The rest of the time we only had 6 people in a 4 bedroom house. We tried to resolve this matte through the Branson-Lake Area Chamber of Commerce, but were not successful.
Make sure you understand with Clint Kasten of StreamRush Properties what specifically is required in terms of laundry of towels, floor cleaning, dusting, etc before you commit and give them a deposit. If you expect to have an extra person for some time of your stay make sure they tell you what it will cost. If you happen to leave one of the keys on your key chain and send it back, expect they will claim they changed the locks and charge you $85. Don't expect to get all of your deposit back because they will very likely find some excuse to keep some of your deposit. Also, don't expect the ice maker to work, or the BBQ to be usable without considerable cleaning.
Date Added: Nov 10, 2009
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| 2. |
Refusal to return booking deposit
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We booked a vacation villa in Cozumel called "Casa Ballena" for a week for our wedding. They required a 50% deposit ($1176.00) paid by check. Their contract has no cancellation policy in it. Unfortunately, we had to cancel our wedding. This was on March 15, 2010 and our reservation was for July 20, 2010. This was more than 4 months in advance. 127 days in advance, to be exact. In desperation I tried to negotiate applying part of the $1176 to a 1 bedroom property instead, since the wedding was canceled and no guests would be attending. The owner of the company, Ron White, said that was not possible. He said we will lose our entire $1176 unless they are able to rebook the same exact villa during the same exact week (which happens to be during Cozumel's low season). He also refused to give me the contact information of the property manager or owner, who according to him had control of our money.
I would NOT recommend doing business with this company. There are plenty of other rental companies that operate in Cozumel, do not take a chance with Sherrie and Ron White if there is even the slightest chance of an unforeseen circumstance that could cause you to cancel. It would be understandable to have a small cancellation fee(even though we canceled over 4 months in advance), but absolutely no refund?? Over $1100 for nothing? That is completely unethical.
Date Added: Mar 24, 2010
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