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Cabin built in 2007, we stay in Feb. 2008. Door faces falling off cabinets, hot tub didn't work, gas fireplace didn't work, downstairs bedroom flooded by upstairs jacuzzi (bed was wet and couldn't sleep in it), bed was ruined as a result of repeated flooding (mattress felt like a black hole, you had to hold onto sides of mattress to keep from rolling into center), couch was broken in the middle and supported by a piece of wood. No to mention that there was food crumbs on the counter and someone had gone #2 in one of the upstairs toilets and didn't flush. No way it had been cleaned.
Couldn't reach rental agency office while there. Got no return phone calls and couldn't get them to come to the cabin to check out problems until after we had gotten home. When agency was reached, they went to cabin (without us present of course), and claimed there was no problem with the bed downstairs or bath upstairs.
They first claimed we would receive a full refund, but backpeddled and only gave a 20% refund. Complaints to the BBB were futile. The agency (which goes by several names) failed to respond and returned mail to the BBB unopened. Even after giving the BBB the owners HOME address, they failed to pursue the complaint. The BBB has received over 30 complaints without any results.
I'm sure the owners felt there was no problem with the bed. It's probably better than their used to, since they are from Iran and most likely slept on the ground.
Date Added: Sep 23, 2009
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