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Property manager double-booked the unit I reserved, so that when I came to pick up the key, it had another person booked there. Ray Miller, owner of Friendly Isle Realty, was defensive, made every effort to blame me (even though Friendly Isle had cashed my deposit check three months earlier and I had a record of the booking for that date). Ray refused cover the difference for providing a comparable unit in the same complex from a competitor. He did provide an alternative accommodation which was much smaller, far less atmospheric, and did not suit our needs for Thanksgiving weekend. He never apologized for the mess-up, and rather blamed me, the other customer who booked the unit, and his staff.
Date Added: Nov 29, 2007
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