| Vacation Rental Complaints [Tag : dirty] |
| 3. |
Unclean Vacation Home San Salvador-Bahamas
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Don’t be fooled about all the great reviews. I had a very different experience with this rental house. During the last years in the Bahamas we’ve recognized, that for $ 2,500 a week for 4-5 people, we could be sure, that the rental homes were clean and well maintained. This house (Blue House, San Salvador, Bahamas) was just disgusting. The owner told us that she is very picky to whom she rent her house. The important information’s were held back.
When we arrived at the airport the housekeeper didn’t pick us up as promised by the owner.
The house was a shock. The pictures on the home page are probably years old.
Dirt (months old), dead insects, spider webs, lacking paint and many areas looked simply abandoned, the second refrigerator was so nasty and damaged, we were afraid to put food or drinks in it, stained and soiled pillows, unusable cooking pots, the roof having large gaps (easy entrance for a lot of bugs), a leaking AC in one of the rooms upstairs where 2 teen boys were sleeping (only room upstairs with AC, the leakage couldn’t be fixed within our 2 weeks vacation), ants in the bed of my younger son and the upper area looking like a construction site. Not enough we had to clean the house every day twice. Once in the morning and once in the evening due to the damaged roof. We had to deal with hundreds of mosquitoes on the floor, couch, living room tables and furniture, stairs and the open upper area. Not removing the mosquitoes (broom and swap the floor) means that we would sit and step on them, giving a lot of bloody spots. We left a message with the owner. He called back 3 days later and wouldn’t believe it (even if he was there 2 weeks before). We agreed to send a DVD with the picture we made and asked for a refund. We’ve got an unfriendly email back. No explanation or excuses about the problems with the house and the daily cleaning we had to do.
The Blue House ruined our vacation.
San Salvador is a very small island, the opportunity to move to a other house for 5 people was not possible. We couldn’t afford to cancel a $ 10,000 trip.
DO NOT BOOK THIS HOUSE FOR THIS PRICE.
Because of:
- disgusting cooking pods
- stained/spilled pillows
- cockroach/spider webs in the kitchen
- leaking and very loud AC
- no updated pictures available
- loose toilet seat in one of the bath rooms (not even this could be fixed)
- partially construction side upstairs
- overall non-cleanliness’
- no outlets in the lower, small bath room (very complicated to use a hair dryer), you need an extension cord.
- mosquitoes inside (every day removal) due to large roof gaps
- The housekeeper stays in the house. Nothing personal, but her balcony in the upper level overlooking the deck I can’t call this privacy.
There are other nice homes available on the Bahamas owned by people that tell what you need to know about their home.
Date Added: Aug 30, 2009
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| 4. |
unclean, unsafe rental condo
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dusty, dirty, floors covered with dead bugs, stove and other appliances covered with grease, vents full of dusr, bathrooms moldy. Stairway leading up to condo steep-railing loose, hottub contained no chemicals, many light bulbs burned out. I contacted her, and every other agency in gatllinberg, state of tennessee including the governor and got no answers-in essence no one cared. BEWARE-- DO NOT rent from this company!!!
Date Added: Mar 30, 2010
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| 5. |
SoCal Hot Properties/Kauai Hot Properties
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Rental for 2 weeks. August 14 to August 28. Upon arrival listed to sleep 10, only accomodations for 6. Found blow up mattresses;but nothing to blow them up with. Blinds in LR missing, broken could not close. Master BR leak toilet had a Rubbermaid bucket under tank; but water was around toilet, carpet MB wet from toilet smelled like cat pee. Head board MB just leaning against wall. Dirty kept finding recepits or pieces of paper on floor under bed. Found a 6 year old drivers license on shelf in MB closet, used a small hotel bar of soap to keep cabinet in MB from leaning on wall. In garage sleeper sofa with burn holes in it. Hall bath mold under shower mat, all bathroom mirrors needing cleaning.In MB large mirror had finger prints all over. No air conditioning, after paid last payment in confirmation with instruction told no air. In description stated no need for air,ocean breeze. Does not say NO AIR. So have e-mail stating provide air for us, was not their and even though asked and texted and promised beforehand did not have air. The leaky toilet they knew about reason for bucket, had someone fix on Monday ;but for 2 days had I had to wrap towels around base until fixedtosoak up water otherwise wouldhave damaged ceiling and been a slip and fall issue. We had to clean bathrooms and do mirrors upon our arrival. You pay a cleaning fee, they should get it back or hire someone else. So we called Mike Hermanns, instead of him calling us back, Rene called and spoke to my husband he discussed the sofa bed or lack there of, told of mattresses no pumps, spoke about blinds told my husband our 13 year old daughter could sleep on side of blinds that closed, so no privacy. Talked about air conditioners promised 2 Rene said only one;but where was it? Rene indicated that surfers from a few weeks before had done the damage to the sofa and blinds;but it never occurred to them to let us know what to expect upon our arrive so could have looked into something else for our 2 week stay. We never heard from Mike Hermanns in 2 weeks, even though he booked our trip and that is who I called and called and left another message for after speaking to Rene. A few days later called about a 1000.00 charge spoke with Kristina who would call me back when she got into the office, no call. So a week went by, no pumps or bed and no air conditioner. So I called agian on Aug. 21 about bed and air conditioners. What I received was a text message about the 1000.00 hold for damage protection and that the pumps where in the garage,so I texted back referring to the bicycle pump on the burnt sofa, I received no other message. So for 2 weeks we had no bed for my 13 year old daughter, she had to sleep with my husband and myself and my husband was hot and complained for 2 weeks. According to locals that was the only sunny days and warm temperatures, the temps were in the 80's , before that had mostly cloudy and cooler days. So without a breeze that ocean and open windows did absolutely nothing to cool the house,not to mention the 2 room in front of the house. So our trip to beautiful California could have been a whole lot more enjoyable if Socal Hot Properties and Mike Hermanns had given us a second thought. They received over 5000.00 and never bothered after that. Tried to resolve this;but pretty much have not received a return email reply since Oct.4. Have all e-mails, photos,phone and text records relating to this complaint.
Date Added: Oct 26, 2010
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