| Vacation Rental Complaints [Tag : complaint] |
| 2. |
Refusal to return booking deposit
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We booked a vacation villa in Cozumel called "Casa Ballena" for a week for our wedding. They required a 50% deposit ($1176.00) paid by check. Their contract has no cancellation policy in it. Unfortunately, we had to cancel our wedding. This was on March 15, 2010 and our reservation was for July 20, 2010. This was more than 4 months in advance. 127 days in advance, to be exact. In desperation I tried to negotiate applying part of the $1176 to a 1 bedroom property instead, since the wedding was canceled and no guests would be attending. The owner of the company, Ron White, said that was not possible. He said we will lose our entire $1176 unless they are able to rebook the same exact villa during the same exact week (which happens to be during Cozumel's low season). He also refused to give me the contact information of the property manager or owner, who according to him had control of our money.
I would NOT recommend doing business with this company. There are plenty of other rental companies that operate in Cozumel, do not take a chance with Sherrie and Ron White if there is even the slightest chance of an unforeseen circumstance that could cause you to cancel. It would be understandable to have a small cancellation fee(even though we canceled over 4 months in advance), but absolutely no refund?? Over $1100 for nothing? That is completely unethical.
Date Added: Mar 24, 2010
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