| Vacation Rental Complaints [Tag : bad] |
| 1. |
Refusal to return booking deposit
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We booked a vacation villa in Cozumel called "Casa Ballena" for a week for our wedding. They required a 50% deposit ($1176.00) paid by check. Their contract has no cancellation policy in it. Unfortunately, we had to cancel our wedding. This was on March 15, 2010 and our reservation was for July 20, 2010. This was more than 4 months in advance. 127 days in advance, to be exact. In desperation I tried to negotiate applying part of the $1176 to a 1 bedroom property instead, since the wedding was canceled and no guests would be attending. The owner of the company, Ron White, said that was not possible. He said we will lose our entire $1176 unless they are able to rebook the same exact villa during the same exact week (which happens to be during Cozumel's low season). He also refused to give me the contact information of the property manager or owner, who according to him had control of our money.
I would NOT recommend doing business with this company. There are plenty of other rental companies that operate in Cozumel, do not take a chance with Sherrie and Ron White if there is even the slightest chance of an unforeseen circumstance that could cause you to cancel. It would be understandable to have a small cancellation fee(even though we canceled over 4 months in advance), but absolutely no refund?? Over $1100 for nothing? That is completely unethical.
Date Added: Mar 24, 2010
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| 2. |
Sleep in the woods before you stay with Americas Cabins
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Overall it was a pleasant stay as but we found the cabin to be in much less than great condition. We did not call to complain as it was not a life or death situation it was merely odd things done by America's Cabin, maintenance, and rodents. Before you read my comments below please keep in mind that I work in the hospitality business and I understand that it is impossible to please all guests. But unfortunately this cabin is well below par.
Some things that we found Odd:
-None of the beds were made which its not a big deal to have to make your bed but at the same time its crazy to pay for a cabin, and you do 90% of the work yourself. I mean you make all the beds, strip all the beds, clean all the dishes, put all the linen together in the bath tub, take out the trash... what is there left to do vacuum and replace the linens in the closet/ drawers? Between the 10 of us that were there we have all stayed in multiple chalet/ cabins and have never experienced one like this. Between the different family groups we typically go to Gatlinburg 6 times per year.
- The sink, oven, counter top had mouse pellets, dropping on them.
- Only one of the bathrooms actually had a more than 50% roll of toilet paper
-The carpet is ripped/ peeling down the middle in both the upstairs living room and downstairs living room
- There were dead bugs around the hot tub upstairs, and by the back door downstairs
- The back porch had a busted light fixture with glass all over the back deck (not very safe)
-The heat was very poor downstairs in fact the only place you could feel air at all was in both bathrooms it made the downstairs freezing and the upstairs hot (even without the fireplace on)
-Most of the sheetrock throughout the cabin has major staining, marks and ware on them there was even a fist sized hole in the bathroom down stairs in one bedroom
- the light over the pool table is crooked and you have to dodge it just to play pool it is not monted correctly
- One of the outlets downstairs is completely missing an outlet cover- (very safe)
- The drop ceiling in the basement had water stains on about 3 different tiles
- The pool table felt is coming loose, and the pole stabs through the ceiling tile
- The bar stools upstairs all of the tops come off and are slightly dangerous for kids.
The good stuff....
-Great View
-Decent price if everything was in working order
-the dishes were cleaned well by the previous guest
-hot tub worked fine we only used it once but seemed ok
-Directions to the cabin are great!
-It was quiet and the beds were very comfortable
-It had a good layout
-Couches were all in good shape as well as furniture
-It had plenty of amenities- coffee, detergent, dish washing liquid
- The sheets were clean even though they were not on the bed.
Again we did enjoy our stay in Gatlinburg/ Pigeon Forge however we problably will not be staying with America's Cabins any longer.
Date Added: Apr 6, 2010
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| 3. |
Victoria Park's building turned into a ghetto - where's the owner?
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One of the most beautiful and quiet areas of Ft. Lauderdale - Victoria Park - is not everywhere the same. A building 1180 NE 1st Street, 33301 has many problems. The problem with ACs was eventually solved, but another still there - it is the most noisy place in whole Victoria Park. Neighbours complains they cannot sleep at night. Some tenants leave their dogs alone in apartments and this poor animals barking all night, waking up neighbours families and building's tenants.
Night on June 17, a dog was barking several hours on 2nd floor till 1:30 am. After it was over, and we thought we can sleep, some people went out on the street and have started to whistle...
Next morning people from buildings around have to go work...
Person, who suppose to maintain this building doesn't speak English and practically cannot communicate proper and perform his work. He is bringing the ghetto's culture to the building, trying to rule the local community of this building, bothering tenants for no reason, knocking to their doors... People who maintain building should know what they should do and how to do this important job not disturbing tenants.
Date Added: Jun 21, 2010
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