| Vacation Rental Complaints [Tag : Vacation rentals] |
| 4. |
MISREPRSENTATION OF PROPERTY
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My wife & I had rented a beach house in Fort Myers Beach, FL for the month of Sept. I spoke to BytheSeaRentals, Karen Nichols, and agreed to rent a beach house by the canal. She assured me that the house had been professionally cleaned, with linens, dishes, pots & pans etc. She also told me the 2 TV’s were cable ready and had DSL connection for my computer. We also had access to a washer/dryer. She said the house was in a great location on a canal.
We arrived at the beach house and found it to be very dirty and unsafe, certainly not professionally cleaned. In fact, there were cobwebs in the corners with dead bugs caught in them. All the windows and glass doors were very dirty. The kind of dirt that has been there for a while. The electrical outlets came out of the wall when a plug was pulled. The livingroom furniture was dirty. We had to soak & wash the dishes and cooking utensils in hot, soapy water over night to get them clean. We had to sweep and wash the kitchen floor. The TV’s weren’t hooked up and we attached the cable, they still didn’t work. We complained to her and she sent her handyman over to fix them, he made several attempts to program the remote, but it still didn’t work. I suggested that he should put new batteries in the remote. He didn’t have any so I offered mine and then the TV went on! The remote didn’t turn the TV on or off - we had to do that by hand.
The stove (which I tried to clean) was so dirty with old food & grease that when we tried to cook the smoke detector went off. The next morning I tried to make some toast, again the smoke detector went off. I called her and she said that she would send her handyman. He came over and raked leaves, then left. The bedroom door that led outside had a large space between the door and the floor and lots of gecko’s had “Carte Blanch” into the unit. The house was hard to keep cool because of the space. I used a towel to block the opening. The canal couldn’t be seen from the unit, you had to walk around the littered property, go by someone else’s unit (very uncomfortable) to get to the canal. The so called patio & furniture was located on someone else’s area and not usable because of dirt. The grass & weeds were so overgrown & dirty it was hard to safely walk to the canal. Yikes!! It was the end of the canal, there was sludge caked all around it, old tires, etc. In general the house was filthy dirty not to mention the large dead bug in the bathroom. The shower was filthy as was the bed. We did have clean linens - so wrinkled we did not to use them. We found it to be to intolerable a place to live. I called her and told her we had to leave. I informed her again of all the problems and asked her for a portion of our $1,000. rent back. I feel that she grossly misrepresented the property. It was not habitable. I sent her the money (1,199.00) in good faith and did not get what I expected.
All she returned to me was the $250.00 security deposit/cleaning fee in two separate payments which I had to ask for via e-mail several times.
Beware of these rentals from Karen Nichols, By the sea Rentals, Ft. Myers, FL
Date Added: Nov 21, 2009
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| 7. |
Do not rent a property from Sunset Fun Villas
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I rented this villa from Feb 14th - March 1st 2010. Prior to renting the home, I was told it had a solar heated pool and jacuzzi that were both properly functioning. I was told that I can pay the deposit through PayPal, and he would inspect the home when we checked out, and return the deposit to us in cash. We arrive, the pool is discusting, the jacuzzi is filthy and broken and the house was nothing like we expected. He told us the pool crew would be by to fix the pool and get the jacuzzi running the next day. He provided us a key but could not provide us a lock code for the dead bolt untill he got back to his office, because he forgot it.. So we were instructed to only use the door handle lock because we were leaving to go get groceries. He said as soon as he got back he would call me with the code. We return to the house, the dead bolt is locked and he was not answering his phone. He did not answer his phone all night, we had to rent a hotel room with our neice and 3 children our first night there.. The next day he did not even appologize when he gave us the code or anything, and the "pool crew" which was actually him coming to clean the pool himself, only skimmed the pool with a net, and never turned on the jacuzzi. He later admitted the jacuzzi was broken and that if we wanted, we could go to the home he stays at around the corner, and use his jacuzzi. He also told us we could go up the street to the Ramada Inn, they didn't know the difference between guests and outsiders and use their pool.. The pool filter was also broken, so the pool remained filthy. He told us the pool was solar heated, and there was no temp control. He said it was too cold outside so the solar heater to work. Later we found the temp setting on the side of the house and the heater was turned off.. One of the bathrooms had a filthy moldy non-flushing toilet, and the shower temp never got hot enough to use, and the tub was so discusting, I bathed my daughter in the kitchen sink the whole 2 weeks we were there. The day we were checking out, he never showed up to inspect the house and return the deposit. He said he was out of town and once the cleaning crew went in and inspected the property, he would refund our deposit on the same day. I called him a bunch of times because we were driving home and the $300.00 was supposed to be used for gas and food money for the ride home. He told me the cleaning crew had nothing to do in the home because I left it so clean and he was so happy and offered us 3 free nights the next time we vacationed. He said he would deposit the money asap. I never recieved my deposit. I called him the next day, and he said he went out and got drunk so he forgot. Then he deposited it that day. The day the deposit was supposed to clear, he put a stop payment on it. He had all these false accusations against us, and we were e-mailing back and forth for days and every e-mail he made up more and more lies! He said we arrived a day early and left a day late without paying. How would we have gotten the key from him personally if we arrived early without paying him? It's bad enough we still had to rent a hotel the first night because he didn't give us the lock code! And he told PayPal we checked out on the 2nd instead of the 1st. I have documentation that the van we drove home was returned on the 2nd and I returned to work on the night of the 2nd so I would like to know how we drove from Florida to Mass in less than 12 hours? He told PayPal there were numerous of times the cops were called from complaints made by neighbors.. I contacted the police department and have documentation that there were no complaints made on the address durring our whole stay. There was only one neighbor on the one side of the house who was there for a weekend, and we hung out with her! This man is rediculous, and should not be allowed to rent his property out if he can't be honest. This is what he wrote to PayPal in the dispute.. Lmao He's suuuuch a liar! --- Dear paypal My record speaks for it self, No claim in past several months because non of my guests behaved like Ms..Kristin Decosta. Ms. Decosta's false claim is nothing but a try for covering up the number of properties she and her partner Cesar Silva stole from the villa as well as vandalism to the pool and plumbing system of my house during their two weeks stay. in my villa from Feb.14 to March 02. According to my neighbours they have often heard a series of sever screaming and violence during that 2 weeks(16 nights) stay that often force them to call the police for help. Ms. kristin Decosta booked my villa for 14 nights but she landed a day early and left the property a day late without paying. As a matter of fact, I did refund her deposit on good will but forced to reverse it after we found out Ms. Decosta and his boy friend Cesar stole number of items from the property in excess of $565, they also severely damaged the house pluming system by disposing trashes of BBQ in the toilet bowl and damaged the swimming pool furniture and other equipments of the villa. Despite my several attempts to resolve the problem ,Ms. Decosta seems to be severely uncooperative. I have also received several life treat and inappropriate phone calls from Ms. Decosta and her boyfriend which has been recorded on tape . Following is one of my peaceful letter to her: Dear Kristin On March 03,2010, just minutes after I refunded your deposit on PayPal, I was informed by service attendant that following issues have been found in your rental premises known as "Paradise" villa upon your check out on March 1st, 2010. Missing item $ Value replacement & repair cost 1- 2 sets of complete bed sheeting ............................ $270.00($135 each) 2- 1 comforter & 2 pairs of pillow cases ...................... $60.00 3- 6 Towels .............................................................. ---- NOTICE THE CHECK OUT DATES.. HE'S LIEING RIGHT IN THE E-MAIL ABOUT THE DAY WE CHECKED OUT. WHAT DOES THAT SAY RIGHT THERE?!
Date Added: Mar 15, 2010
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