| Vacation Rental Complaints [Tag : VRBO] |
| 3. |
Filthy home and infested with ants.
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My family of 6 recently stayed at this rental home and had problems from the minute we stepped in the door. This home, touted as a "Luxurious Courtyard Beach Home" was anything but. There were ants in several of the rooms but most notably the kitchen where they were under the sink and in several of the cabinets. It was disgusting and we had to clean all of the silverware, pots, pans, plates, and cups. This is not to mention the fact that the house was not clean, especially the downstairs living area. There were cobwebs everywhere and the windowsills and area behind the couches was disgustingly dirty, as if it had not been cleaned in a long while. There was not enough soap or laundry detergent in the house to last for a week which we had to beg the homeowner to replenish. Additionally, the gas tank in the grill was empty and the wooden patio table was warped making it unusable. What's funny is the home was touted on the website as having nice patio furniture, however, after our complaint, the VRBO ad was quickly changed. We have the original ad printed out and can show what changes were made to the ad during our stay. The homeowner did respond to some of the complaints but then acted as though she didn't want to be bothered. There were several TV remotes without batteries and the batteries to blow up an air mattress were dead. We were paying over $200 per night yet she did not want to make our stay as pleasant as possible. Had this been a hotel, they'd be out of business.
Date Added: Oct 28, 2009
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| 9. |
Not so “Classic” Cape Cod, -beware-
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In Orleans MA, near Rock Harbor, there is a rental listed as “Classic Cape Cod”, the layout of the house is fine, the location is perfect, the condition is un-rentable.
At first we thought the house had just not been rented in a long time and just needed a quick touch up, we quickly discovered that the owner obvious does not use a cleaning service, we had to fully clean one bathroom and the other one we just closed the door and did not use it. There are several places where the paint is peeling and there is mold. The game tables, which are to dirty or broken to play, are located in the unfinished basement, presenting an unsafe area to play as everything is out in the open, lawn mower, gas container, paints, gardening tools, fishing rods, line and hooks. The rental is listed as “Kid Friendly”. As for the listed features; the beds were not King or Queen, there was no ice maker, A/C is 2 window units (with exposed fiberglass insulation), the gas grill was rusty, The big tv did not work and the WiFi would not connect to the internet.
When we arrived the heat was not working, the oil tank was empty. The owner gave us instruction to buy diesel oil (a separate expense) & start the furnace ourselves. We ended up calling a local company to start the furnace, they did and informed us that the owner has an account with them for heating oil. There is only 1 smoke detector and no carbon monoxide detectors, I believe this is a rental code violation. We ended up not staying the full rental period.
After several emails with the owner he did agree to a partial refund, but never sent it. In one email the owner said, and I quote, “YOU WANTED CHEAP AND YOU GOT IT!”.
Renters beware, you get what you pay for, or in this case, a lot less then what you pay for.
Date Added: Jan 23, 2012
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