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McKown Properties, Surfside Beach, SC VRBO #31960
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I was part of a group that rented VRBO #31960 from 7/5 - 7/12 under the impression i was renting a top quality beach front property for nearly $6000 a week. I what i was greeted with was much, much less.
I have rented at least 10 properties off of VRBO in the past and every one of them was exactly as described or better, until now.
Upon booking Bill McKown of McKown Properties informed us that they upgraded the place to 5 King Beds instead of the configuration listed on VRBO and this was his signature property that he built for Cale Yarborough and that it would no doubt exceed our expectations. I would have settled for just meeting expectations.
First off, the pictures of the house on VRBO do not match the actual house. The only picture that are correct are of the exterior. All the interior picture are of another house. The bedrooms photographed are not the bedrooms we stayed in. The living room, may be the same, but the furniture shown in the photo is far better than the junk we had to cover with bed sheets to sit on. The view off the deck, was not taken from this house or the pier was photoshopped out of it and the removed that jetty that's shown
Also when we arrived, the place was filthy, there were dead jellyfish, beer bottles and cigarette butts all over the deck, the living room carpet was a stained dirty mess that no amount of vacuuming could remedy and the garbage cans were full.
The hot tub was not functioning and hasn't been for at least a few weeks according to one of McKlowns employees. They sent a repair guy out, but he had to order a pump, so we had a hot tub that did not get beyond 80 degrees and had only a few jets working. So no hot tub for the entire week.
We had order a grill from McKlown that we had to call 4 or 5 times to finally get delivered on Tuesday. That wouldn't have bothered us much id the piece of junk stove fully worked. Only 3 of the 4 heat elements functioned.
All rooms are supposed to have wall mounted TV's according to the listing. Not even close, the living room had a decent standard TV and 2 of the bedrooms had crappy discount brand standard televisions with more static than reception. None of the other rooms had televisions. There was one super low quality DVD player in the living room. Also there was no stereo system as stated in the listing.
Addressing these issues with Bill McKlown was useless. When we arrived we were greeted with the bed configuration that was shown on VRBO, not the one he insisted it was upgraded too. Not a huge deal for us, but his attitude was harsh and stand offish. He did not return any phone calls or emails from us the remainder of the week.
I doubt I can get refunded any money, so I feel I should warn other travelers who may be renting in this area.
Stay away from McKown Properties
Date Added: Jul 13, 2008
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