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Beware of Russian River Rentals (russianriverrentals.com)! They ruined
my weekend! I had decided to use their company to book a cabin I found
on the internet as a surprise weekend getaway for my husband. I
talked to an employee names Tosha and gave her all my information,
requesting 2 nights, no pets, etc. and she said she would be sending
me the final booking agreement via mail and even offered a 3rd night
free if we wanted. A few days later, Tosha calls me and says she
messed up and was told by her partner that she needed to get a 3 night
minimum booking from me because it was President's Day weekend. I
tell her I have not budgeted an extra $150+ into my trip, and she says
since it was her mistake, she would "rectify" the situation. So, I am
thinking she is going to take care of the problem and get back to me.
Well, a few days later I get an email from her partner, Star. Star
basically says sorry but Tosha is in training and wasn't aware, but
wants to know if I still want the cabin. I let her know that I still
want the cabin for the 2 days, but not if I am required to pay more
than what was originally agreed upon. She sends me the RUDEST email
back saying they are not "requiring" me to pay for the 3rd night
because I can find other accommodations! And, that it "isn't as if
we've been stringing you along for weeks", and that other guests are
willing to pay for all 3 nights! She did offer to split the 3rd night
with me, after originally offering a pitiful 10% discount, but she was
so rude and seemed so inconvenienced by my business that I didn't want
to give them a single dime of my money. I had stopped looking for
other options because I THOUGHT I had secured a nice, romantic
getaway. I couldn't believe that any professional business would
screw up and then expect me to pay more for it, and then suggest that
I just go away so they could get more money from someone else!
Perhaps Star shouldn't have allowed someone "in training" to be in
charge of bookings in the first place! I sent her a scathing email
saying I would not recommend their business to anyone! So, beware of
Russian River Rentals and the rude, unprofessional, inconsiderate
employee named Star!
Date Added: Feb 7, 2008
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