We had the worst experience at Sugar Mountain. The lodge we rented was slope sider26. The plumbing went bad and the downstairs shower was flooded with feces and urine along with the toilet paper, etc. The floor was completely flooded. Instead of doing the right thing for their customer they did the complete opposite and treated all of us 8 women very rudely. We were first told we could stay in the same one that they would have it fixed that day but when I asked if they would have it decontaminated the same day the manager of the Sugar Mountain so rudely said NO and we had 30 minutes to get out. They only offered to move us to another lodge but it was not slopesider which is the view we paid for and they were going to charge us for whatever that lodge cost were. We were inconvenienced, lost our whole day on our vacation, and was threatened to have the police callrd on us if we were not out asap! When asked why we weren't getting a refund for the entire package he so rudely said why in the hell would I refund you the entire package you should have called and complained last night if you had problems. Actually we did call the night before to complain. We checked in Friday afternoon-we called that night needing things fixed; Saturday morning about 9am one of the ladies staying called because the toilet was stopped up. They sent someone to fix it and he did then said everything was fine. About 30 minutes later is when the feces and urine filled up the downstairs shower and floor. This is absolutely unacceptable from a ski resort or any place for that matter. The Manager of Sugar Mountain kept saying it's not their fault and I said and how is it our fault that we have feces and urine in our shower. We could get sick from that. Again he did not care nor did the real estate agency we rented the house from. We would not recommend anyone attending this resort!! Then he has the audacity to thank me when I returned the keys. We ended up going home because we were too disgusted to enjoy the rest of our vacation. This was a waste of money and time.
We signed a contract with Marie of Chalet Select to rent a chalet in the Tremblant area of Quebec (Chalet Select is part of a large bunch of domain names under the umbrella of GlobeTek Select Inc. and Select Accommodations). Marie had personally guaranteed that this chalet had two working showers. Three weeks prior to the rental, when speaking with her, we learned that the second shower would not be operable. When pressed about this, Marie got angry and became completely impossible to deal with. She wouldn’t listen, she was yelling and said we were troublesome, high-maintenance people. She hung up on us and then unilaterally canceled our contract. We found out about the cancellation by email that evening. We searched for another place to rent, but it was late in the season (three weeks prior to Christmas) and we were unable to find anything comparable. Marie spoiled our family Christmas!
Our experience with Chalet Select was clearly unsatisfactory. We found Marie (the owner yet!) to be exceedingly rude and unprofessional, a person who fails to comprehend the meaning of customer service or even basic manners. We’ve never been treated in such an abominable way and we would never recommend Chalet Select to anyone.
The owner, Shannon Donaldson, did not send us the full deposit, she charged us for the following unreasonable items:
- Shannon Donaldson claimed that there were no power at 2 bedrooms after we checked out. She sent us an invoice for electricity repairs for $200. The invoice dated 07/19/2010 which is 8 days after we checked out! The company is "A-All At Ease Electric"
- Shannon Donaldson charged us $30 for a broken pool stick. She sent us the picture of that broken pool stick. The funny thing is the picture dated 08/11/2009 4:40pm while we rented her vacation home on July 10-11, 2010
- Shannon Donaldson also charged extra cleaning fee of $50 besides $150 cleaning fee paid upfront. She claimed that she had to clean outside the house because we smoked and littered around the house. That's a shocking news since none of us smoke!
