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Vacation Rental Complaints [Tag : Rental]
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1. Casa Simpatico, Santa Cruz, Nayarit, Mex - unlawfully retained security deposit


Wonderful place, the complaint is not about the place. Mostly as advertised - and we had a wonderful time. This complaint is about the dishonest behaviour of the owner, Andy Stock.

In email communications with us he confessed that he had not charged us as much as he wanted, and therefore was keeping the security deposit, 25% of the fairly large rental fee. We have the signed agreement and the place was left even better than we found it. We asked him several times to reconsider, to no avail - it was clear he did not care and was well aware of what he was doing.

We can produce the email trail and the signed agreement if anyone is interested. See also for a copy of the rental agreement:

http://fun-vacations-in-mexico.blogspot.com/2010/01/bad-experience-at-casa-simpatico.html

and the email trail:

http://fun-vacations-in-mexico.blogspot.com/2010/01/bad-experience-2-at-casa-simpatico.html

Thanks.
Category:   Mexico

Date Added: Feb 1, 2010
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2. Do Not Use VacationHomes.com (Scams all Over)


Here is an email I sent to VacationHomes.com today. I found multiple fake listings while looking for less than 10 minutes today. I called VacationHomes.com, but we directed to a voicemail each time. This site is absolutely bogus. Do not rent a home on there.

I am with Five Star Beach Properties in Destin, Florida. We received a concern from a guest who saw a 'cloned property' on your website at a 1/5 of the price. Someone has stolen our property information and photos and created a listing here:

http://www.vacationhomes.com/Luxurious+Beach+Front+Living-30534
http://www.vacationhomes.com/Destin+Exculsive+Villa-30529
This is also fake- http://www.vacationhomes.com/Luxurious+Beach+Front+Home-30526
This is also fake- http://www.vacationhomes.com/Brand+New+Gulf+Front+home-30538

You will see Casa Blanca on our website here: http://www.fivestargulfrentals.com/property.aspx?PropertyID=16

We tried calling both numbers listed and did not get a person. Please remove this listing. I do not know if there are any other of our properties that have been copied, but you probably should remove. I am forwarding all of this information to www.vrwd.org. If you guys can't control your website I am going to let everyone know not to use it. I am also sending this to the BBB.
Category:   United States > Florida

Date Added: May 19, 2010
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3. Vacation rental home fraud


Advertised as oceanfront. In reality is oceanview with direct beach access. Home sits behind two homes and the walkway goes in between. Can see the ocean, but not the beach from the home. Realty company insists it is oceanfront.
Category:   United States > North Carolina

Date Added: Jun 21, 2010
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4. They never will leave you - they too addicted to your money...


I rented an average studio apt at 209 North Ft. Lauderdale Beach Blvd, Ft. Lauderdale, FL 33304 nine years ago. It was very bad time for US - when 9/11 happened. I rented it from David Shwaery and Clifford Cone (on 11 floor)- for7 months and all 7 months payed top dollar for their empty, average, with dirty wall studio, when no one could pay no rent - economy went dramatically down and people lost their jobs...
Next door, in same building, people were renting marble floor, with great furniture apts for twice less than I payed to these guys - I was sending them every month to RI checks, issued by JPMorgan Chase Bank.
What happened next... When after 7 months I was moving out, I, practically was robbed by these guys. I left in apt series of big expensive canvases/ paintings (with an agreement to sign and send to me) so D. Shwaery could put them on display in his hair salon in RI (this is what he said we'd like to do).
When I called after couple of weeks, asking where paintings are, Clifford Cone said that they were demolished by workers who came to repair this apt after I left. Imaging my feelings...
And this is not all... I had many friends in that building, but doorman didn't let me come inside to the building after I moved out - my ex-landlords asked him not to.
Reason: these guys-Shwaery and Cone- after they performed their crime, decided to destroy me emotionally and make me look like a bad person in front of others, so I couldn't fight for my rights. And it almost happened.
As an active artist, I cannot function without my work.When I said to Shwaery that I will sue him for what he did, he said that he will tell to police that I didn't pay him rent, this is why he got paintings. (Rent was payed by checks and it is fact,)
Eventually, after many-many months of calling and askinng other people to talk to Shwaery, I got my paintings back. But damage had made. Emotional and physical.
I would never go back to this old story, if these crooks - or how to name them? (then they were around 65, and now over 70) didn't remind me about themselves. Before, in 2004, I was receiving from Shwaery lots of spam - emails, infected with spyware, he also did other damaging stuff online. After was a break for about 2 years, and now again this person bothers me with his spam and otherthing. I do not want to be bothered!
WARNING other people who going to rent property from those guys... They are never give up their bad activities (and you maybe even won't know it) and you risking stuck with them for many-many years even you won't remember their names - because they remember yours. Dangerous and nasty people, who use internet for their bad purposes.
Category:   Central America
United States
United States > Florida

Date Added: Jul 29, 2010
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5. Unauthorized Credit Card charge


Connections Mgmt Group made unauthorized charge of $582 to my credit card for rental apartment at 10 Colebrook Ct., London, Eng. We demand full refund On or about January 4, 2011, Connections Management Group made an unauthorized charge to my credit card in the amount of $582.00. The charge was for a rental apartment located at 10 Colebrook Court, London, England. We have no agreement, written or verbal, with Connections authorizing them to charge us for this apartment. We have contacted Thomas Moore, a representative of Connections, by phone and email asking him to immediately refund our credit card for the full amount of $582.00. We have filed a complaint with the Utah Dept. of Commerce, Division of Consumer Protection against Connections and Thomas Moore seeking resolution to our claim.
TMoore@ConnectionsMG.com
Category:   United States
United States > Utah
Europe > England

Date Added: Jan 10, 2011
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6. mainebeachrental.com - security deposit not returned


I rented this property located at 19 Island View Avenue in Ferry Beach, Saco Maine from Mike Wiley, the owner of the property who rents through his own website at http://www.mainebeachrental.com. He requested a $1000 security deposit, which he claimed he would return on the Monday following my departure. As the deposit was not returned, I followed up with him and he finally wrote back saying "I will get you back your security deposit today". That was the last communication I have received and since then my inquiries have gone unanswered.

I have since come accross two other people who have had the same exeperience with Mike Wiley for this property.
Category:   United States
United States > Maine

Date Added: Jan 16, 2011
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7. Homelidays website vacation rentals


I rented this appartment for 2 weeks last summer (2010) through HOMELIDAYS website. We arrived there and the place was so dirty....never seen anything like that! I took pictures. The fridge was green with mould, the microwave, the shower. Spider webs behind doors. The smell in the appartment was just horrible. The sheets and pillows were dirty! The ad says air conditionning, there was none. it also says the beach is 100 metres away, well, guess what...It's 20 min walk!!! I emailed the owner my complaint with pictures, and I have been ignored. I then tried to post a review on his page, and it was never posted by the website. I then e-mailed the website with my complaint and pictures, and the Homelidays website ignored me as well. His add is still on. So beware beware and beware of that scam!! this website is not serious or professional.
Category:   Africa

Date Added: Apr 29, 2011
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8. Fernandina Beach, Florida VRBO Listing 251623


Watch out for the owner on this one! He started out being really friendly. We had a nice conversation about the island when I contacted him about this property. He said how much I would enjoy staying there and how nice it was to be able to bring our dog. From our conversation, it was VERY clear that I wanted to book the property. He said he would go ahead and block out the dates we wanted when he got back to his computer. I even sent a follow-up email saying how we were looking so forward to staying there. He sent one back with more information with websites about the island. I sent another email letting him know that I had the deposit to send to him today. THEN, I got another email from him saying that he had given the property away to someone else who had contacted him AFTER me, because they paid their deposit by Paypal. How cut throat! Is he that desperate to get the $100 deposit? I called him to talk with him and see what in the world happened and he ended up hanging up on me. His conduct is no way to do business. What happened to the good ole days of someone's word being good enough to count on? Can you say Dr. Jekyll and Mr. Hyde?! BEWARE! It tales a lot of time and effort to research properties. Oce you've found one that fits it is very frustrating to have wasted your time.
Category:   United States > Florida

Date Added: Jul 3, 2011
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9. Rental Home


What a disappointment and not at all what advertised! The only view is a very, small obstructed view from a corner of the lot. The place is maybe 2500 sq ft with a small kitchen and living room that sits only 8. There is no family room. The master bedroom has a third of the space. The place was filthy and smelly. We cleaned one of the bathroom vents because of the smell and when we opened it a bunch of rat feces fell out on the floor. There was a mouse in the kitchen. The dryer barely works. And the property has septic tanks with sewage issues. The owners took our $5K for the week and was not at all interested in providing any kind of refund although he admitted the place had not been sufficiently cleaned and that there were sewage problems. Avoid this place!
Category:   United States > California

Date Added: Jul 28, 2011
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10. Taken payment then no communication and continued to take bookings elsewhere on paid for dates


Paid in full for property on feb 3rd this year for period 12/23/2011 -01/2/2012 contacted vendor in summer as calender had not been updated they replied straight away and changed dates on flipkey , for the past week have phoned ,texted , and emailed vendor with no response re picking keys up etc ,cell numbers (702-4138007&702-2151604),and then discovered property was being advertised as available on numerous websites including ownerdirect.com (property 201344) who phoned us back after we enquired offering us the dates we've already payed for , we rang explained and they phoned gayle who stated dates were available as our card had been declined , we emailed back invoices etc and they're now passing onto specialist department , we now have no idea wether property is ours and can't rebook elsewhere as we need money back first , we have flights booked and no accommodation and believe fraud is being carried out and will not let this lie .
Category:   United States
United States > Nevada
United States > Missouri

Date Added: Dec 13, 2011
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