Although as you can see the 3 reviews on this site are all good I had a very different experience with this rental owner and Townhome. The place was disgusting as far as being able to use the utensils, coffee maker, pots and pans. Mold in the refrigerator. Bugs in the townhouse that were biting us. Amenities we were told would be available were not. Linens were stained and soiled, particularly the pillows. yuk. I specifically asked if there wasa BBQ grill and yes there was but it wasso old and rusted I did not dare touch it for fear of getting ill. Barking dog in the yard next door that was left unattended 24/7 with a yard full of dog poop that smelled so bad we could not open the windows in the unairconditioned lower lever. The owner agreed to refund 1/2 of the money but never did so. We ended up leaving mid week as the conditions were so bad we could not take it anymore. We were told we were adjacent to the Embassy Suites and it was implied we could get to the beach there but this in fact was not true. This owner has denied everything and I am sure changed some of the information on her rental sites. She took us 1st time Townhouse renters for 1400. dollars. Beware.
I had agreed to rent this property in December 2011 and had given the owner $837.00 as a deposit (half the rent) for a rental for 1 week in December. Direct Air cancelled my flights to Puerto Rico (They aren't flying this route now until May 2012). This was beyond my control. I informed the owner 9 weeks ahead of my arrival date of my flight cancellation and now he is refusing to refund any of my rental deposit. Are you kidding me, your trying to take $837.00 as a cancellation fee. Potential renters beware, fraudster alert!
This Real Estate Company's manager "George" essentially stole my security deposit. After my stay there he essentially started playing games and not responding to calls/texts. At some point sited "personal issues" as the reason he has not returned my security deposit. In addition, he sold a package of utilities to me only because I wanted wireless internet. During my 2.5 month stay, I never received wireless internet and he nonetheless charged me for cable/landline which I did not want originally. I did not have electricity for weeks at a time. My apartment was flooded due to a thunderstorm and I had to dry it up with towels myself. Essentially, horrible service, horrible professionalism, and in the end a stolen security deposit. I will be taking legal action, but in the meantime, other buyers beware!
