Browse by Tag: Pigeon Forge

Vacation Rental Complaints [Tag : Pigeon Forge]

Bad cabin and company

The Creekside cabin was maintained in an unclean and unsafe condition. Beginning at the front door, items for the pool table were broken and the pockets were loose causing the ball to fall to the floor. Several of the closets were filled with broken and discarded items. Trash, such as paper and food wrappers, were located behing the television in the family room, under the sofa and under several of the bunk beds in the largest bedroom. The windows sills were covered with dead bugs. A drawer in the kitchen was broken and the kitchen window was thick with cob webs. The drain under the sink leaked. Mold was growing under the rim of the toilet, on th shower curtains and on the caulking around bath tub in both bathrooms. The upholstery of a chair was ripped across the entire width of the seat cushion. Many of the bunk beds were very unstable and wobbly. The roof leaked causing water to puddle in the family room and the smell of mold caused several members of our party to have difficulties with asthma. The maintainence person came to repair the roof and reported that it was "rotten." The back of the cabin was littered with broken chairs, planters and a moldy welcome mat. The pool began to have problems with algae and after being serviced turned hair, skin and clothing green despite assurances that it was safe for swimming. Housekeepers were called to the cabin on two occasions and we still scrubbed the toilets ourselves. Maintainence came to the cabin at least four times. The company was very unapologetic and rude when we voiced our concerns with the property . Pictures were forwarded to the company showing most of our concerns. Their solution was a $75.00 (housekeeping fee) credit toward a future stay. This offer is grossly inadequate and insulting. If I were able to afford to move our party to some other location, I would have.

Category:

United States
United States > Tennessee

Date Added: Jul 22, 2009

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False advertisement on Colonial Properties cabin Gatlinburg

This cabin is advertised with 3 King beds and When we arrived - we found it only had 1 King and 2 full beds. The management company refused to reimburse us for the difference and continues to advertise the cabin ad having 3 King beds regardless of being made aware that it is false advertisement. We have contacted the owner and made a formal complaint with him.

Category:

United States > Tennessee
United States

Date Added: Sep 23, 2009

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America's Cabins charges for services not performed

We are proud owners of a log cabin located in Pigeon Forge, TN. We placed our cabin with America's Cabins, Inc. on May 1, 2010 and terminated our contract mid-June 2010. America's Cabins, Inc. charged for cleaning that was not performed. We inspected the cabin after they cleaned it and found that the floor was not vacuumed, dusting was not done, the bathroom sink faucet was filthy , there was dirt in the hot tub and brown disgusting scum in the jacuzzi, drip pans on the stove were soiled, and kitchen flloor was unclean and sticky. For $85.00 per month (our charge), plus the $70.00 (per each rental), they were able to change the sheets and towels. Despite our having pictures of the filth and scum, Jennifer at America's Cabins, Inc. insisted that everything was done to their specifications and refused to properly clean our cabin. I would NEVER recommend America's Cabins, Inc. to either vacationers or owners when seeking a property management company. Pictures of the filth will be posted at www.americascabinscomplaints.com on or about July 17, 2010.

Category:

United States > Tennessee
United States > South Carolina
United States > North Carolina

Date Added: Jul 14, 2010

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