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Owner will not refund deposit claiming that a shutter in guest room was broken. There was no broken shutter in guest room. I did notify owners via email that there was a loose plank in shutter in Master BR. She claims they will have to get a brand new shutter which I guess we are paying for. Owner also claims that we had more than our family of 5 (this she heard from neighbor). We had friends staying at Rancho Las Pamas and sometimes we were over there and one day they visited our condo. This is a vacation after all. We spent more time away from condo visiting friends, going to Joshua Tree overnight. I feel like they are keeping our deposit under fraudulent claims. In addition owner claims that cleaning service had to stay beyond the 3 hours they were scheduled. Again, we stripped the TWO beds as we were told to do, and no pools towels needed to be cleaned because we brought our own. The house was spotless when we left including vacuuming. Again, this is all fabrication in order to keep deposit. Lastly, upon arrival, I had to purchase tp, paper towels, dish soap, windex, dishwashing soap and Tide. There were no placemats for glass table top which I went out and purchased. And while not the owners fault, the elderly neighbor across the green was very rude to us. This is not a kid-friendly place. This condo is perfect for older couples with no kids, who love to golf.
Date Added: Apr 30, 2009
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