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1). Unnecessary middleman: When I arrived the 1700 Ala Moana Ave., Aqua Marina Hotel, the clerk told me I could directly book from Aqua Marina Hotel without unnecessary commission.
2). Careless clerk: careless typo made a lot of unnecessary communication and unecessary payments
3). Inducing language: Kahunarentals would not directly answer my questions for sensible key information, but he would tell me something else to later fight back. He later told me I should have figured out myself.
4). Duplicate charge: Kahunarentals will tell me that the hotel did not charge him, the middleman, the prepayment I made to Kahunarentals. I paid the prepayment to Kahunarentals, and Kahunarentals should have paid to the Aqua Marina Hotel a portion of the amount as room charges. Apperantly, Kahunarentals did not do so. Therefore, he called me and ask me to pay te full amount on the counter and promised me for refund.
5). Hustle in Refund: Kahunarentals never said it would not refund me, but it put out many excuses to lag the refund time and to reduce the refund amount.
6). Kahunarentals made the process very complicated, and I believe this is why not a lot of complains about it. However, I do want to provide necessary information relating to my experience. My advise for you is to avoid Kahuna Rentals and Bill Birmingham. I hope he still has peace in his heart, but his business is definitely not what you want to be involved in.
May the perfect deal reaches you! Have a great trip in Honolulu!
Date Added: Oct 29, 2008
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