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Beware of renting any vacation property from Ellen Bourque and Suzan Paula. We rented house for 6 wks, Feb 1 - Mar 14, 2010. When we arrived, no meet and greet as we were told, key under door mat. House smelled like sewer. My husband found that vent pipe was leaking and fixed it. Also, rugs in bedrooms were stained. I cleaned them. Our contract stated that there was phone service. No phone. Contacted Ellen & Suzan about our concerns, sent waiver for defects and told us after discussing with owner, we would receive $250 refund for no phone service. We had other concerns the longer we stayed, but did not want to be complainers. After talking with neighbors, we found out that there was a fire in the house a couple of weeks before we rented. They had an unlicensed electrician try to fix the panel, but we caught by the city and had to get a licensed electrician to do repairs. We had no heat or air conditioning while we waited for licensed electrican. They told us to except the repair to take 2-3 hrs. We left 9 am and returned at 5 pm. Had no service until 8:30 pm. On moving out on Mar 13, we cleaned and mopped floors. I had to buy cleaning supplies and new mop becaurse their's was disgusting and falling apart. My husband also had to fix the garbage disposal the first time we tried to use it, a piece of silverware was caught inside. Waited 2 weeks to email about refund and security deposit. No reply. After another week, received registered letter stating that no security deposit would be returned because of damaged they found. FALSE DAMAGES of course!!.. Claims we did not clean stove, oven or refrigerator. Baked brownies one time in oven and I had cleaned everything better than we had found it. Also, claimed we damaged blinds and had to snake toliet! They were supposed to fix sliding screen door and never did. We have no idea what the blinds they stated in letter or about the toliet!! BOGUS!!. They will not return phone calls or emails. I googled Ellen Bourque and found a list of the same complaints from other renters on other houses. They did the same to them. These two are real scammers and need to be stopped. I emailed Vacation Rental Direct and advised them they better start checking the agents they advertise. Of course no help from them. We are considering legal proceedings against them. DO NOT RENT FROM THEM!!!
Date Added: Apr 24, 2010
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