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We had the worst experience at Sugar Mountain. The lodge we rented was slope sider26. The plumbing went bad and the downstairs shower was flooded with feces and urine along with the toilet paper, etc. The floor was completely flooded. Instead of doing the right thing for their customer they did the complete opposite and treated all of us 8 women very rudely. We were first told we could stay in the same one that they would have it fixed that day but when I asked if they would have it decontaminated the same day the manager of the Sugar Mountain so rudely said NO and we had 30 minutes to get out. They only offered to move us to another lodge but it was not slopesider which is the view we paid for and they were going to charge us for whatever that lodge cost were. We were inconvenienced, lost our whole day on our vacation, and was threatened to have the police callrd on us if we were not out asap! When asked why we weren't getting a refund for the entire package he so rudely said why in the hell would I refund you the entire package you should have called and complained last night if you had problems. Actually we did call the night before to complain. We checked in Friday afternoon-we called that night needing things fixed; Saturday morning about 9am one of the ladies staying called because the toilet was stopped up. They sent someone to fix it and he did then said everything was fine. About 30 minutes later is when the feces and urine filled up the downstairs shower and floor. This is absolutely unacceptable from a ski resort or any place for that matter. The Manager of Sugar Mountain kept saying it's not their fault and I said and how is it our fault that we have feces and urine in our shower. We could get sick from that. Again he did not care nor did the real estate agency we rented the house from. We would not recommend anyone attending this resort!! Then he has the audacity to thank me when I returned the keys. We ended up going home because we were too disgusted to enjoy the rest of our vacation. This was a waste of money and time.
Date Added: Feb 1, 2009
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