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Vacation Rental Complaints [Tag : Emerald Isle]
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1. Terrible customer service


This rental property in Emerald Isle, North Carolina does not look like the advertised pictures. The house is in some serious need of TLC. During our recent stay we had a major issue that ruined our vacation. Shorewood Real Estate did not resolve the problem during our stay. They promised to fix the problem and promised us a discount. Shorewood Real Estate did not follow through on any of their promisses. We couldn't have been more unhappy with Shorewood Real Estates lack of customer service.
Category:   United States > North Carolina
United States

Date Added: Jun 28, 2009
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2. 100 Bogue Court Beachhouse


We rented this property through VRBO and since all guestbook comments on that website have to be approved by owners, I am entering this negative review on this website to warn other would-be renters. The house in located at 100 Bogue Court in Point Lookout area of Emerald Isle, NC. While the house looks attractive on the VRBO website, don't let the marketing fool you. We found the amenities to be subpar for a beach house in that price range. For example, the website showed a ping pong table in working condition, but when we arrived it was in disarray. We battled ants in the kitchen all week. We paid an extra $200 for linens and towels - well, we received an insufficient number of towels and the linens were thrown on the beds for us to make. It was very windy all the week and with the pool and hot tub located right across from the beach access, we were sandblasted all week. Also, don't be fooled by the video which makes it seem like you can simply walk across the street to go to the ocean -- no, that area is too rough for swimming, so you have to hike hundreds of yards down the street to access the beach. Finally, to add insult to injury, the owners retained the bulk of our security deposit for items that we were not responsible (i.e., sand that was blown in the pool) and for the time their remote "property manager" spent trying to talk us through how to fix the malfunctioning hot tub. Think twice before renting this property.
Category:   United States > North Carolina

Date Added: Aug 30, 2009
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