| Vacation Rental Complaints [Tag : Dolphin Manor ANTS] |
| 1. |
Lots of little problems... Ants and Ants and Ants, Oh my!!!!
|
|
|
I do want to start off by saying that Suzie, the manager of the property, was nice to work with and very helpful in giving suggestions about things to do. We planned a much awaited Hawaiian cruise and stayed at Dolphin manor for 3 nts after the cruise. I chose this home because of the "view of the ocean from each bedroom" as I was told. The house is large and the beds comfortable but the view that is seen from each bedroom is of the busy street directly outside and trees. When the leaves blow HARD, then one can see a peak of the ocean. In addition, the ad says "steps" to the beach- true but you do have to cross a very busy /only 2 lane road. Worst of all was the ANT INFESTATION that we were greeted with the minute we arrived.
The upstairs bathrooms had ants crawling out of the sink and around the countertops. They were the little tiny "sugar ants" as Suzie would call them but nonetheless when they are taking up residency in our toothbrushes and drinking cups, so I don't care what they are. We also found (literally) hundreds of them DAILY in the kitchen. Before we knew about the infestation we had bought a pack of pastries and had them (in the box) on the counter. The next day the ants COVERED the pastries.
Also, when we arrived, we decided to run a load of dishes.
I sat the clean dishes on the counter to put them away and when I returned later, the little guys scampered from my plates, cups etc. I did immediately call Suzie and she said they were there because the people before us let food sit out. Not sure if that is the case but whatever the reason, they were there and in full force. They were EVERYWHERE-in the bedrooms, in the bathrooms and in the kitchen. We had to put everything away which, quite honestly, when I am paying the exorbitant rental amount that I did, I don't really think it is fair to have to hide everything.
She even had the exterminator come and spray while we were gone one day(which left an inviting aroma, haha). The infestation was so bad that we literally had to get the food from the refrigerator, heat immediately and serve each person one at a time whenever we wanted to eat something. And you couldn't put your plate down because they were immediately on your plate.
One thing that I didn't appreciate was the fact that she assumed we brought the little critters from the boat, which she eluded to repeatedly. I highly doubt this because they were clearly calling out from under the backsplash from the sink and from the vanity in the bathrooms.
We were forced to store all of our 'goodies' /souveniers in the refrigerator. While we were packing, I took 2 bags of choc. chip cookies we had gotten in town (very expensive but delicious from Ch-p and Cooki-). I literally sat them on the counter for 5 minutes to pack our carry on and apparently the little ants decided they wanted to go home w/ us.
When we returned home, we found them in the cookie bag so we had to toss the 2 bags, after paying almost $10 for them. And we had to keep our suitcases outside since we were fearful that they would infest OUR home.
I did tell Suzie repeatedly about the ants and other than being told that I should look for the little ant bait and put it around (which did absolutely nothing), and having the exterminator out during our visit, nothing was done.
Dolphin Manor was beautiful but, hey, you are in Hawaii so the island is spectacular. If you don't mind sharing your toothbrush, plates, food, bedroom etc with hundreds and hundreds of little ants, this place is for you.
Date Added: Mar 20, 2009
|
| Vacationer Reviews |
 |
Vacationer Ratings |
 |
|
|
|
