| Vacation Rental Complaints [Tag : Dishonest] |
| 2. |
Crooked Gatlinburg Rental Agency
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Cabin built in 2007, we stay in Feb. 2008. Door faces falling off cabinets, hot tub didn't work, gas fireplace didn't work, downstairs bedroom flooded by upstairs jacuzzi (bed was wet and couldn't sleep in it), bed was ruined as a result of repeated flooding (mattress felt like a black hole, you had to hold onto sides of mattress to keep from rolling into center), couch was broken in the middle and supported by a piece of wood. No to mention that there was food crumbs on the counter and someone had gone #2 in one of the upstairs toilets and didn't flush. No way it had been cleaned.
Couldn't reach rental agency office while there. Got no return phone calls and couldn't get them to come to the cabin to check out problems until after we had gotten home. When agency was reached, they went to cabin (without us present of course), and claimed there was no problem with the bed downstairs or bath upstairs.
They first claimed we would receive a full refund, but backpeddled and only gave a 20% refund. Complaints to the BBB were futile. The agency (which goes by several names) failed to respond and returned mail to the BBB unopened. Even after giving the BBB the owners HOME address, they failed to pursue the complaint. The BBB has received over 30 complaints without any results.
I'm sure the owners felt there was no problem with the bed. It's probably better than their used to, since they are from Iran and most likely slept on the ground.
Date Added: Sep 23, 2009
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Vacationer Ratings |
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| 3. |
Nice house - too bad the owner is dishonest and rude
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NO RETURN OF DEPOSIT, HORRIBLE CUSTOMER SERVICE!
We were so excited to find this property. Before our arrival, I spoke to the owner, Scott, on the phone several times. He was friendly and helpful. When we arrived at the house, the first thing we noticed was the odor of cigarette smoke. The home has clearly been smoked in. This wasn't a huge issue for us, we were still excited about our weekend in the house. Throughout our stay, we noticed several minor issues; the hot tub wouldn't heat, the "chef's dream" kitchen was missing several utensils that we needed for basic meal prep, and the crab net we were promised was nowhere to be found. We called the owner a few times to see if he could help us with the hot tub or the crab net, and received no response. We weren't too upset at the time. Before we left, we sprayed down all surfaces, vacuumed, deflated and folded his air mattress, washed and folded all sheets, washed and put away all dishes, and took out all trash... We even took several bags to a public dumpster because the houses' curbside trash can was full when we arrived.
The real problems began after we got home. Days went by, with no contact from Scott regarding return of deposit. Finally, a week later, I called at left a voicemail. Several days later, I received a short e-mail stating that the cleaning fee was $105, and he had an issue with an air compressor that had been left on and blown a hose... "not a big deal", in his words. He promised a followup call the following afternoon.
Fast forward a month. Yes, that's 30 days. I received a rude e-mail from Scott, claiming that the deposit would not be returned due to the $110 (that's up $15 from his first e-mail), a broken air mattress, and a nearly-ruined air compressor. I believe the exact wording was "Tell whoever left my air compressor on that they're lucky" it was fixed. The compressor had not been used during our stay, we tried to turn it on but it wasn't functioning. We called him that evening to find out about the cleaning fee change and air compressor issue. When asked about the change in cleaning fee, Scott became belligerent and began yelling and cursing, accusing us of leaving "s*** on the toilet" and leaving the house a terrible mess. He was obviously upset that he had been caught in a lie. Later that evening, he sent me an e-mail stating that the only other renters he's had trouble with were a group of bikers and a group of "towel heads". I was shocked and appalled at his racism and vulgarity.
I am very disappointed to report that this owner is extremely dishonest and unprofessional. My family had planned to see if the house was available to rent for several weeks in the spring, but needless to say, those plans have changed.
Date Added: Oct 27, 2010
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