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The Creekside cabin was maintained in an unclean and unsafe condition. Beginning at the front door, items for the pool table were broken and the pockets were loose causing the ball to fall to the floor. Several of the closets were filled with broken and discarded items. Trash, such as paper and food wrappers, were located behing the television in the family room, under the sofa and under several of the bunk beds in the largest bedroom. The windows sills were covered with dead bugs. A drawer in the kitchen was broken and the kitchen window was thick with cob webs. The drain under the sink leaked. Mold was growing under the rim of the toilet, on th shower curtains and on the caulking around bath tub in both bathrooms. The upholstery of a chair was ripped across the entire width of the seat cushion. Many of the bunk beds were very unstable and wobbly. The roof leaked causing water to puddle in the family room and the smell of mold caused several members of our party to have difficulties with asthma. The maintainence person came to repair the roof and reported that it was "rotten." The back of the cabin was littered with broken chairs, planters and a moldy welcome mat. The pool began to have problems with algae and after being serviced turned hair, skin and clothing green despite assurances that it was safe for swimming. Housekeepers were called to the cabin on two occasions and we still scrubbed the toilets ourselves. Maintainence came to the cabin at least four times. The company was very unapologetic and rude when we voiced our concerns with the property . Pictures were forwarded to the company showing most of our concerns. Their solution was a $75.00 (housekeeping fee) credit toward a future stay. This offer is grossly inadequate and insulting. If I were able to afford to move our party to some other location, I would have.
Date Added: Jul 22, 2009
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