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We rented this property for a stay over the Coachella music festival weekend back in early January. On Feb 24 we get a call from VacationPalmSprings.com who we made the rental with, that the property has since sold and the new owners do not want to rent it out. OK I understand things like this happen however it would have been nice to know that the house was on the market for sale before I rented it. It is difficult to believe the house was put on the market and sold in this economic climate in the 7 short weeks since I had reserved the property. And funnily enough the property is still listed on their website!
On top of that the only other option they had for me was $1000 more and they said that another request had just come through for this more expensive rental and I would have to make a decision right now. No attempt to keep me as a repeat customer. No offer of even a small discount on the replacement rental. Nothing.
All I can say is that they are a tacky company who might want to re-examine their customer service policy. I would appreciate it if anyone reading this choose to rent through someone else.
Date Added: Mar 2, 2010
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